Underwriter (PTA)

Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution, Inland Region (Pretoria). We are looking to recruit an Underwriter.

Role Objectives

To underwrite in line with our underwriting guide. Provide First Call Resolution. Enhance Broker / Client Satisfaction and contribute to savings through effective risk management of policies.

Key Responsibilities

Ensure adherence to underwriting guidelines and standard operating procedures:

• Assess new business risk in accordance with business underwriting guideline.
• New business acceptance and declinature of risk
• Providing technical underwriting expertise on underwriting referrals
• Re- Insurance referrals placements
• To act within the agreed mandate in terms of discount, acceptance of risk etc.
• Endorsements, renewals, multi claimants, refunds and day to day queries
• Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
• Follow the company standard operating procedures on all risk management processes
• Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF)
• Escalate queries or deviations from SOP to relevant manager
• Act within mandate from the relevant manager in terms of acceptance and rejection of risk
• Ensure that correct policy documents are sent to the clients
• Delivering reliable underwriting support and customer service to the various claims departments and improving the overall customer experience
• Establish and nature relationship with brokers, BDC’s and other stake holders
• Identifying problems encountered by clients and proposing medium and long term resolutions
• Proposing new ways to improve technical functionality to facilitate service to meet SLA Foster and encourage team player within the team