Service Delivery Manager (36 Months Contract)

We are recruiting for an IT Service Delivery Manager role, to manage and ensure high-quality delivery of IT services to internal and external stakeholders, aligning service delivery with business needs and driving continuous improvement

• Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements.
• Manage relationships with internal teams and external vendors to ensure service quality and performance.
• Lead incident, problem, and change management processes.
• Monitor service metrics, prepare performance reports, and implement service improvement plans.
• Ensure compliance with ITIL best practices, governance policies, and security standards.
• Act as the escalation point for critical incidents and drive resolution coordination

• NQF Level 7 or higher qualification in Business, Marketing, Public Relations /Communications/ Management, HR, Administration or IT related fields.
• ITIL Foundation Certification required.
• 8+ years’ experience overseeing ICT Service Delivery team and SLA managing.
• Experience managing support teams, service desk operations, and vendor contracts.
• Excellent stakeholder management and communication skills.
• Proven track record of improving IT service performance and customer satisfaction.