I.T. Support Technician

Job Advert Summary

We’re Hiring: 2 x IT Support Technicians

Location: Boxer Head Office, Westville (Durban)
Department: IT Support Services

Are you a tech-savvy problem solver with a passion for delivering great service?
Boxer Superstores is on the lookout for two dynamic IT Support Technicians to join our fast-paced and growing Head Office team. You'll play a critical role in ensuring seamless technical support for our Head Office, Distribution Centres, and Stores.

This is a fantastic opportunity for someone with a strong service orientation, a hands-on approach, and a solid grounding in support technologies.

Minimum Requirements

Minimum Requirements:

• Comptia A+ / N+ / MCSE (or equivalent qualification)
• 1–2 years of experience in an IT support role
• Strong knowledge of:
• • Microsoft Windows (XP, 7, 10, 11)
  • Windows Server (2003 to 2022)
  • Networking (LAN, WLAN, WAN)
  • Network hardware (switches, firewalls, APs)
  • Virtualization platforms (e.g., VMware)
• Advantageous: Knowledge of Unix/Linux
• Valid driver’s license (some travel may be required)
• Excellent communication, time management, and problem-solving skills

Duties and Responsibilities

Key Responsibilities:

• Provide remote and in-person support to users across Head Office, DCs, and Stores.
• Monitor network events and perform first-line checks before escalating to vendors.
• Escalate technical issues to ISPs or third-party vendors, ensuring resolution within SLAs.
• Provision, configure, and roll out new PCs, laptops, phones, and other devices.
• Maintain detailed IT asset tracking for issued and returned equipment.
• Assist with the rollout and patch management of software applications.
• Support users with system access, hardware troubleshooting, and network connectivity.