Continuous Improvements Officer

Job Advert Summary

Continuous Improvements Officer
Location: Westville (Durban Head Office) or Gauteng
Department: Continuous Improvement | Supply Chain

Do you thrive on driving operational excellence, optimising processes, and using data to influence change? Boxer Superstores is looking for a high-performing Continuous Improvements Officer to join our team – a key role that helps ensure our Distribution Centres operate efficiently, consistently, and ahead of the curve.

This position supports our Continuous Improvement (CI) department through hands-on project coordination, system enhancements, SOP management, audits, and data-driven insights that contribute directly to Boxer’s supply chain efficiency and growth.

Minimum Requirements

What You’ll Need to Succeed:

• Matric (Grade 12) – Essential
• National Diploma or Certificate in Industrial Engineering, Operations Management, or Supply Chain – Preferred
• 3 years’ experience in FMCG warehousing/distribution in a retail environment
• Experience with WMS systems (e.g., HighJump), BOMM, Microsoft Office (Excel proficiency critical)
• Knowledge of Lean, Six Sigma, root cause analysis and process optimization
• Strong communication, coordination, reporting, and analytical skills
• Meticulous attention to detail and ability to manage multiple priorities
• Willingness to travel across sites when required
• A proactive, ethical and solutions-driven mindset that aligns with Boxer’s brand, values, and culture

Duties and Responsibilities

Key Responsibilities Include:

Process & SOP Management

• Maintain, update, and roll out Standard Operating Procedures (SOPs) within 48 hours of operational changes.
• Facilitate weekly SOP reviews and ensure version control is accurate and auditable.
• Provide ongoing training support on revised SOPs to ensure team alignment and compliance.

Operational Standardisation & Compliance

• Conduct weekly compliance checks across departments to ensure alignment with SOPs and eliminate process deviations.
• Perform at least five spot-checks weekly to monitor adherence and address non-conformance within 48 hours.

Change Management & System Efficiency

• Support rollouts of change initiatives by managing documentation, team communication, readiness tracking, and Go-Live support.
• Assist in identifying system inefficiencies and contribute to enhancement projects and user acceptance testing (UAT).
• Submit monthly improvement ideas and provide feedback on test results and system bugs.

Project Participation & Support

• Actively participate in continuous improvement projects, both large and small, each quarter.
• Track project timelines, support documentation, report on impact, and ensure effective follow-through on action items.

New DC Setups & Deployments

• Assist in the launch of new distribution centres by uploading WMS master data, coordinating SOP rollouts, and supporting on-site Go-Live activities.
• Review prior deployments to assess success, capture lessons learned, and recommend enhancements.

Auditing, Quality Control & Data Analysis

• Conduct quality control spot checks on inbound and outbound goods weekly.
• Draft and audit at least two DC processes per month and identify risk areas with actionable recommendations.
• Analyse operational data (e.g., sales orders, audit exceptions) to extract trends, identify inefficiencies, and support decision-making with meaningful reports.

CI Reporting & Stakeholder Engagement

• Submit weekly CI initiative reports, highlighting progress, risks, and critical blockers.
• Attend CI and DC operational meetings, compile minutes, track follow-up actions, and ensure accountability.

Innovation & Continuous Improvement

• Identify at least two improvement opportunities per quarter and drive implementation of impactful solutions.
• Gather frontline feedback and benchmark best-in-class practices to guide enhancements.

Why Boxer?

At Boxer, continuous improvement isn’t a slogan – it’s a way of life. You’ll be joining a purpose-led organisation that places community, operational excellence, and people development at the centre of everything we do. In this role, you’ll gain exposure to strategic initiatives, collaborate with passionate teams, and make a tangible difference in the way we serve our stores, staff, and customers.