Consultant: New Business

Job Advert Summary

We're seeking a dedicated individual to welcome new members and manage the maternity process. You will be responsible for receiving, investigating, and resolving broker inquiries promptly, ensuring excellent and high-quality service at all times. If you're passionate about delivering top-tier support, we want to hear from you!

Minimum Requirements

• A minimum of Grade 12 Qualification.
• Sound knowledge and understanding of the Medical Aid Industry (New Business and Underwriting).
• A tertiary qualification would be desirable.
• Excellent problem solving and decision-making skills.
• Effective telephone, business communication, writing and administration skills.
• Must be a strong team player and be able to work under pressure.
• Computer literacy and exposure to Medical Administration system.

Duties and Responsibilities

• Capture new members'/ dependants' details on the administration system using application forms to register new members and dependants on the system.
• Maintain and update SLA on business register on a daily basis.
• Quality check and activation of new member applications, on-line applications as well as adding of dependents.
• Follow-ups with regards to new member’s applications in all statuses.
• Answering calls, responding to all written correspondence, and dealing with all enquiries timeously, efficiently, and effectively through to resolution
• Assist New Business on ad-hoc tasks
• Rendering professional and quality service to Members, Brokers, and our clients
• Responsible for Welcome call to new members to welcome them to the scheme and confirm member’s information.
• Keep abreast of market changes and trends, bringing them into the underwriting standards and procedures where appropriate