Facilities Manager - Talent Pool

Tsebo Solutions Group


Date: 10 hours ago
City: Durban, KwaZulu-Natal
Contract type: Full time
Duties & Responsibilities

Sub-Contractors

  • Meet regularly with contractors to ensure compliance with relevant SLA’s.
  • Ensure that best price is offered for service.
  • Maintain Service Provider matrix.
  • Scorecards to be in place and completed for all Contractors.
  • Contract File to be maintained for audit purposes.
  • Ensure that in conjunction with Procurement department that all relevant documentation is completed and filed.
  • Ensure that internal and external Service Level Agreements as defined in our Scope of Works are met.
  • Manage the relationships with the building owners and contractors to ensure service delivery.
  • Management of sub-contractors and external service providers.

Planning

  • Assist with the management of regular and preventative maintenance plans and pre-approved capital projects.
  • Control and approve all overtime requests from the various departments.
  • Ensure that adequate resources are available as required by the SLA.
  • Monitor departmental productivity to ensure work is carried out according to SLA to ensure no penalties are imposed on TFS as a result of non-conformance.

Project Management

  • Assist the client and the senior facilities manager with any project management that is required from time to time.
  • Ensure that regular communication is done in line with projects to keep all parties informed of progress, delays as well as requirements.
  • Document all progress on projects and liaise with parties regarding any issues which arise.

Commercial

  • Management and control the contract budget.
  • Maximize and create new business opportunities within the account.
  • Manage the site budgets to meet financial objectives and provide monthly reports.
  • Identifies opportunities for major revenue enhancement, major cost reduction and production efficiency.
  • Manage and assist in financial month-end submissions to the client.
  • Produce the monthly fee, pass through and salary quotation & invoices for submission to the client.
  • Ensure that the client receives the required pass through, fee and salary invoices by the deadline.
  • Follow up on payment of the above invoices once issued.

Customer Satisfaction

  • Establishes and maintains a good working relationship with the client.
  • Manage all aspects of partner interactions with the client and TFS.
  • Develop and implement best practices for client services.
  • Obtain and maintain an 85% or higher Customer Satisfaction Audit percentage.

HR & IR

  • Establish and maintain a good working relationship with management and staff of all the sites for which you are responsible.
  • Manage the staff time keeping & productivity to ensure that all SLA’s are achieved, and any transgressions are reported and managed accordingly.
  • Conduct bi-annual KPA reviews with all maintenance staff and provide them with effective feedback.
  • Provide each staff member with a PDA (personal development plan) and ensure that targets are achieved
  • Communicate any training requirements with the HR department and FM.
  • Ensure that any disciplinary actions are dealt with in accordance with the TFS Policy.
  • Submit all documentation relating to the staff’s remuneration and packages by the due date to the required department.

Reporting

  • Compilation of technical and management reports as well as data for the client and Senior Facilities Manager by the deadline provided.
  • Monitor help desk statistics and audit to ensure adherence to Service Level Agreements.
  • Produce ad hoc reports for the client as required.
  • Ensure that all incident reports are submitted timorously.

ISO 9001; 14001 and 45001 – Quality, Environmental and Health and Safety Standards

  • Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures of as applicable to this position.

Skills and Competencies

  • Excellent communication skills and relationship management skills.
  • Customer service centric.
  • Team and project focused.
  • Strategic planning skills.
  • Problem solving and analytical skills
  • Financial and business acumen.
  • Strong project and resource management skills.
  • Conflict handling.

Qualifications

  • Grade 12
  • Appropriate tertiary education, preferably in Built Environment.
  • 2 -5 years’ experience in Facilities; Built environment; Property or Project Management or equivalent knowledge and skills.
  • Good understanding and experience of Safety, Health, Environment & Quality (SHEQ).
  • Good financial and business acumen.
  • Working knowledge of equipment, materials and supplies used in facilities management.
  • Good understanding of SLA’s and Management contracts.
  • Operational experience at a managerial level.
  • Knowledge of LRA and managing labour relations issues.
  • Valid driver’s license and own transport.
  • Experience in managing technical and non-technical staff.
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