Rep I consumer Operations Support - (English and French Bilingual) - GCCA Remote

TransUnion's Job Applicant Privacy Notice

What We'll Bring

Job Description

We are currently seeking a highly motivated and skilled French Back Office Agent to join our organization. As a Back Office Agent, you will be responsible for providing exceptional customer service and support to our French-speaking clients.

Responsibilities

What You'll Bring:

• Backoffice tasks include responsibilities like reviewing queries, processing, and various administrative duties
• Providing excellent customer service and support to our French-speaking clients
• Responding to customer inquiries and resolving issues in a timely and professional manner
• Collaborating with other team members to ensure customer satisfaction
• Maintaining accurate and up-to-date records of transactions in the CRM
  
  

Requirements

Impact You'll Make:

• A2 - B1 Intermediate level (Fluent in French and English written)
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Ability to navigate multiple databases and systems
• Experience* - HSC with minimum 6 months experience OR above / Graduate freshers
  
  

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support