Snr Specialist Consultant Home Loans

Empowering Africa’s tomorrow, together…one story at a time With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group Job Summary To contribute towards Absa Home Loans business profitability through achievement of contracted sales targets and customer service excellence. To perform intermediary services by facilitating sale of HOC insurance to the customer” under customer engagement Job Description Achieve Contracted Productivity Sales Target Deliver Service Excellence Personal Development Relationship Management Risk Management Sales Targets

• Conversion - Take-up On Direct Channel and Digital Sales Platforms
• Production, Retention and Cross - Sell on Quoted bonds HOC strike rate , HOC strike rate (Insurable bonds) Life strike rate
• Non-transaction to transactional conversion ( Cheque Account Open: (10x per month)

In control of our business

• No repeat audit findings, preventable OPS, and Fraud prevention) Zero repeat audit finds Compliance training and Avoid recurring failures on authentication and disclaimers as these are critical basics that a colleague must ach Daily connect session to identify best practices and ways of work
• Make a quote call for each customer (failure for such- firm management result discussion in line with Absa Policy and procedure as per)
• Successfully implement a business improvement project to enhance and transform operations. Compliance training should be 100% Consistent throughout the year. Create market-leading competition, innovation, value, or impact for the business area
• i.e. assist where there is a business need for support, support where there are gaps in the business, be willing to assist, and be readily available
• Meeting the targets will be assessed on the how as well

Colleague experience

• Respond to client queries in a timely manner within 4 hours
• Significantly reduced the number of complaints by resolving customer queries
• TAT (Turn Around Times) complaint – Inform clients about withdrawal should we not receive an answer within 5 days
• Zero Service Failures for the year
• Escalate to the manager as soon as you can see an application is not on track
• Identify a buddy to assist while on leave Withdraw all Out of SLA (OOSLA)
• Quality Customer Routing (QCR) files daily to avoid audit findings
• CCC, action within 5 days
• QCR within the same day
• Not fit for processing - Within SLA
• Sales Force (Cases to stay within SLA)
• All leads to be actioned daily by applying todays work today methodology

Education Further Education and Training Certificate (FETC) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised