Executive Assistant to the GM

As an Executive Assistant to the General Manager at Mount Nelson, you will be instrumental in facilitating seamless operations and ensuring the General Manager's effectiveness. If you are looking to contribute to the smooth functioning of a prestigious establishment, this is your moment!

Primary Responsibilities Include:

• Manage, coordinate, and maintain the calendar of the General Manager - including appointments, meetings, and travel.
• Screen and direct phone calls for the Executive Office.
• Make travel arrangements for the General Manager, and the Executive Management team from time to time.
• Responsible for organising internal and external meetings on behalf of the General and Hotel Manager, ensuring all necessary requirements are made.
• Monitor and respond to incoming communications to the office of the General Manager, including phone calls, emails, post, and walk-ins.
• Serve as a link between Executive Office and Departmental Leaders to promote inter-departmental communications.
• Manage guest and client relations on behalf of the General Manager; while ensuring you act as an 'extension" of the GM.
• Assist with project management for the General and Hotel Manager to ensure project goals are met within given deadlines.
• Provide project updates on a consistent basis to relevant stakeholders.
• Coordinate all relevant monthly management meetings for all Department Heads and ensure minutes and action outcomes are distributed and followed upon.
• Provide secretarial support for meetings as and when required by the General and Hotel Manager, including drafting, and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues, and arranging refreshments.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Reservations.
• To carry out any other functions and responsibilities as directed by the General and Hotel Manager.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.

Requirements

What You Bring:

• Previous experience in a similar role – advantageous.
• Previous experience in luxury hospitality, advantageous
• Good oral and written communication skills.
• Ability to follow instructions & work independently when required.
• A high level of professionalism and confidentiality/discretion.
• Tact and diplomacy.
• Excellent administration skills and organisational skills.
• Time management skills

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Location:

South Africa, Cape Town

Department:

Corporate Office & Business Support

Employment type:

Full-time

Experience: