Operations Manger

Summary of Job

• To lead and manage all aspects of Distribution Centre operations

Reporting To

DC Manager

Qualifications & Experience

• Grade 12 with tertiary qualification in Logistics, Supply Chain Management, or equivalent.
• Minimum 5 years in warehouse/logistics operations, with at least 3 years in a management role.
• Experience in managing high-volume warehouse operations (3,000+ pallets).
• Solid understanding of WMS, Microsoft Excel
• Strong leadership, communication, and problem-solving skills.
• Sound knowledge of IR practices, health and safety, food safety (HACCP), and audit readiness.

Behavioural Skills

Attention to Detail

Ensuring accurate movement and placement of goods.

Checking for damages and reporting any discrepancies.

Safety Awareness

Always following health and safety regulations.

Being cautious to avoid accidents or damage to stock.

Reliability & Punctuality

Arriving on time and being consistent in job performance.

Meeting deadlines for loading and unloading goods.

Teamwork & Collaboration

Working closely with staff and management to effectively complete tasks/projects.

Communicating effectively to ensure smooth operations.

Adaptability & Problem-Solving

Handling unexpected challenges, such as equipment malfunctions or delays.

Adjusting to workload changes and shift schedules.

Technical Experience

1.Documentation and Reporting
2.High attention to detail and strong planning ability
3.Ability to lead under pressure and drive performance
4.Operational thinker with hands-on leadership style
5.Results-driven with a focus on cost, quality, and service
6.Flexible, reliable, and committed to operational excellence

Additional Requirements

N/A

Key Performance Areas

• Manage end-to-end warehouse operations, including receiving, storage, order picking, dispatch, and returns.
• Oversee transport planning, vehicle routing, and distribution to stores/customers.
• Monitor and maintain warehouse productivity, KPIs, and cost control.
• Lead a team of supervisors, controllers, and warehouse staff to meet daily targets.
• Ensure full compliance with health & safety, HACCP, ISO, and company SOPs.
• Implement and maintain effective stock control measures, including cycle counts, shrinkage, and expiry management.
• Drive continuous improvement initiatives in efficiency, waste reduction, and cost-saving.
• Collaborate closely with HR on IR/ER matters, performance management, and workforce planning.
• Ensure readiness for audits (internal/external) and accurate reporting to senior management.
• Manage warehouse budget, maintenance of material handling equipment, and asset control.