Service Consultant (Marine)

ABOUT THE POSITION Santam Marine has available position for a Service Consultant who will be based in Johannesburg office. RESPONSIBILITIES

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
• Address unusual and non-standard customer issues including underwriting and commercial related queries.
• Receive requests for and generation of quotations
• Task related decision making within set policies and procedures
• Research to assist in addressing non-standard underwriting issues
  Update RM reports
• Create client profiles for identified risks
• Building strong customer relationships and delivering customer-centric solutions.

QUALIFICATION AND EXPERIENCE

• Matric or equivalent qualification
• FAIS accreditation required
• RE 5
• 2-3 Years Commercial Lines
• 6 months or more of experience in Marine Insurance

SKILLS

• Familiar with Excel, Word, Intranet, Kit
• Knowledge of Marine products

COMPETENCIES

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Professional behaviour
• Commitment to quality
• Teamwork
• Resilience
• Immaculate interpersonal skills
• Ability to perform tasks under pressure.
• Attention to detail / accuracy.

ABOUT SANTAM Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia
With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting
People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities
Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive
Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!