Technical Customer Care

Johannesburg South

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Technical Customer Care in 40 Modulus Road, Ormonde, Johannesburg, Gauteng 2091 ZAF. Your mission will be to:

The incumbent will act as the primary contact for assigned accounts and co-ordinate related technical support activities for clients, ensuring best-in-class service to the clients of Mérieux NutriSciences range of services.

• Answer internal and external client phone calls/e-mails from existing assigned clients and from new clients.
• Develop and maintain systems and procedures to improve departmental communications concerning assigned client requests and requirements, to ensure laboratory has clear instructions and ease log-in process
• Ensure Sample Registrars receive clear and correct instructions from assigned clients upon sample receipt
• Work closely with laboratory operations personnel
• Ensure lab results and additional information reach assigned clients according to their requests and within agreed time frame
• Work closely with Sales, Operations and IT to effectively coordinate projects to meet client requirements
• Act as the liaison between the lab and assigned clients to provide seamless service to the clients.
• Identify opportunities for business growth and work closely with the Sales Staff to ensure that these opportunities are pursued
• Take responsibility and authority to identify departures from the quality systems or test procedures, or trends of not meeting customer requirements, and bring them to the attention of the Department Manager, Quality Manager, or Branch Manager as appropriate
• Support corporate quality and continuous improvement process
• Work collaboratively to build and maintain productive working relationships with the Sales Teams and other departments with the end goal of meeting or exceeding the client’s needs

YOUR PROFILE

• Diploma in Microbiology (or similar), Food Science/ Tech, or Chemistry required
• General knowledge of food testing methods and scientific processes
• Technical, water chemistry and customer experience
• Practical experience in a commercial laboratory will be an advantage.
• Needs to be on-site, working alongside the Water (Inorganic and Organic) Lab
• Excellent communication and problem-solving skills required.
• Superior follow-up skills and attention to detail are also required for success in this role
• Technical skills to understand client problems/needs and to identify possible conflict between client needs/expectations and laboratory constraints

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?