Broker Quote Administrator

Job Advert Summary

Co-ordinate and assist with the administrative aspects loading broker quotes for personal lines and commercial lines. Must have an understanding of the various facets of the Short Term and be able to resolve queries from start to end. Administer duties correctly and efficiently within the specifications of PPS Short-Term Insurance Company's policy terms and conditions.

Minimum Requirements

Education:

• NQF Level 4: Grade 12

Experience:

• Experience in a Short Term administration environment and/or sales environment
• Call Centre experience would be beneficial to assist with telephonic enquiries.

Knowledge and Skills:

• Strong communication skills (written & verbal).
• Strong customer service skills.
• Service driven, with a focus on accuracy and quality of information delivered within service levels.
• Strong attention to detail.
• A strong work ethic and a drive to exceed expectations.
• Strong analytic and problem-solving skills.
• Adaptability to different stakeholders, audiences, and environments.
• Computer literate (Microsoft Suite)

Competencies:

• Adapting and responding to change. Be solution driven and take accountability and responsibility of own work.

• Persuading and influencing.
• Deciding and Initiating Action.
• Coping with pressure.

Duties and Responsibilities

Key Responsibilities

• Assist in loading broker quotes on the system within the turnaround times.

• Provide exceptional customer service to Brokers and clients throughout the sales process.

• Co-ordination and support all role players.

• General administration assistance required in efficiently and timeously processing of quotes.

• Providing sales manager/team leader with the daily quote figures

• Providing the relationship managers with a weekly report in terms of all the quotes for brokers in their panels

Process optimization and efficiencies

• Duties include working with cross-functional teams to deliver exceptional service to all intermediaries/members as set out in the relevant service level agreements.

• Combat insurance fraud by ensuring strict compliance to mandates, set procedures, philosophies and Company rules and regulations.

• Uphold all service excellence principals as communicated by management.

Stakeholder Management

• Build and maintain relationships with internal and external stakeholders.

• Collaborate effectively with peers to achieve business results.