IT Support Analyst

Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.com

POSITION PURPOSE AND EXPECTATION:

The primary responsibility of the IT Support Analyst is to provide high level of support to our stores and Support Centre team.

The IT Support Officer will be responsible for:
• Store and Customer Support for all IT related issues via email, service desk tickets, IM and phone
• Support of all Lovisa Hardware and software applications
• Responding to & closing tickets within the required service level targets
• Monitoring server & network infrastructure, remediating and escalating issues as required
• Checking, verifying & reporting on daily, weekly & monthly batch processing
• Provisioning equipment and software for new team members
• Assisting with setup of new stores
• Liaising with team and vendors throughout our trading regions

Administration:
• Ensure punctuality and accuracy of all job records
• To ensure reports are submitted in a timely manner to meet required deadlines
• Ensure adherence to company policies and procedures at all times and continually keep abreast of changes to these as
they occur
• To ensure holiday requirements do not impact on company needs and adhere to LOVISA company policy

Contribution to the Group
• Contribute actively to the business strategic direction
• Contributes positively and energetically to group meetings and company events
• Provides an example for others to follow
• Participates in projects to improve the operation of the division/company
• Has a positive can do attitude at all times, whilst listening, challenging and directing
• Coachable in all aspects, flexible and proactive in style

Skills, knowledge and personal qualities required:
• Tertiary qualification in Information Technology.
• Minimum of 2 years' experience in a Technical Support role
• Excellent written and verbal communication skills
• Demonstrated problem solving skills
• Demonstrated customer service skills and an ability to work with team of varying levels

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.