Operations Field Support Southern Africa

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

To support all aspects of the West African Cluster Operations with respect to the analysis of data in order to provide resolution and support where it is required. To ensure compliance with Global Standard Operating Procedures. To travel and offer assistance to countries within the region when required

Key Responsibilities

• To ensure compliance to Global SOP for East Africa through the implementation of correct processes and procedures. Travel to the countries when required to investigate the process and procedure being used and to adapt and change these where necessary to improve service quality and performance.
• Ensuring that physical processes are changed to resolve service quality issues through analysis of data and with the assistance of the zone Service Quality team.
• Assist the countries by being a point of contact for functional expertise and advise them who to contact when needed.
• The Operations Field Support agent supports all aspects related to Operations within the area by analysis of reports, identifying the failures in performance and questioning the relevant countries as to the reason for these and providing resolutions and suggestions for improvement.
• To identify gaps in the active monitoring of service quality and work together with the Operations teams in order to ensure that these are closed and monitored to ensure that the agreed changes are adhered to. Travel to the countries in the area where necessary in order to implement new procedures and changes through the investigation of the current procedure.
• The incumbent must develop close working relationships with all Operations Managers within the area as well as their teams and area Service Quality teams
• Ability to make timely and appropriate decisions
• Overall finance responsibility with regards to total Direct Cost and Productivity for the Cluster,
• The implementation of new processes and projects where they are required.
• To priorities and plan workload. Ensuring that all deadlines are met even if plans/priorities needed to be changed.
• Understand and interpret reporting requirements. Understand and use all data sources available involving OPMS, ADVANCED TOOL and FIX EXCEPTIONS to provide reports or data to the Operations Manager in each country in the area.
• LRT training and deployments, Tool setup and maintenance
• LRT daily GMR, Clearance report and Hub and GTW GMR reporting and analysing
• Daily generation of LRT’s productivity reports for the EA countries and analysis and reporting on productivity performance.
• GPFT forecasting tool support and quarterly planning for East Africa
• Go green initiatives support
• Solar PV solutions, solar panels and LED lighting
• Fleet electrification, e-motorcycles and EV electric vehicles
• Support for deployed countries in regards to tool parameters, module settings and user maintenance
• Strategic planning and productivity improvement activities to improve productivity,
• On route through direct load, load planning and route planning initiatives GPFT forecasting tool support and quarterly planning for EA
• Support and approval of quarterly facility plans
• Go green initiatives support
• Fleet electrification, e-motorcycles and EV electric vehicles
• Identifying route to be change to E-bike or EV.
• Assist with the compiling BCA specifically for fleet replacement and new facilities.
  
  
  

Minimum Requirements

Education & experience

• Higher School Certificate
• Operational experience preferably within DHL/the Group or externally in a similar role.
• Computer Skills: MS Excel, MS Word, MS PowerPoint & Business specific reporting systems.
• Experience in Analytics
• Systems Knowledge: All OPS Applications eg NPTS, ISD, OCNT,
• DCVS,HMS, ADC, AQCC, ADVANCED TOOL & FIX EXCEPTION DASHBOARD
• Previous experience in Projects
• Problem Solving & Mental Alertness
• Training Skills & Interaction Management
• Fluent in English and French
  
  
  

We are looking forward to your application