Manager Fraud Intelligence Operations and Services

Job Title Manager Fraud Intelligence Operations and Services Location Selby - Johannesburg, GP 2001 ZA (Primary)
Occupational Level Senior Management Job Category Data Analytics Job Type Permanent Description

BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.

PURPOSE

The purpose and responsibility of the Manager Fraud Operations is to plan, implement, manage, monitor and oversee the day-to-day operations and delivery of the enterprise payments fraud and risk mitigation services it relates to digital payments processed in and across Southern Africa.

The role requires an excellent understanding and demonstrated knowledge of the banking and payments industry, the fraud landscape, use of different technologies, data and analytics for countering fraud and anti-money laundering initiatives.

Your knowledge and experience in enterprise fraud technologies, project and service level management will help as you drive and maintain the team’s cross functional relationships internally to ensure the timeous delivery of projects, operational and product support effectiveness and efficienciesto our Customers These activities will include but are not limited to product connectivity, integration and automation , system monitoring and performance, risk, incident change management; and reporting.

The role will require a highly engaging and interactive personality with professional communication, written and verbal skills; as well as the ability to present at industry and regulatory forums, and C-Suite meetings, as required.

The position requires:

• an in-depth understanding of digital payments and the payment fraud landscape, locally and globally
• an in-depth understanding of projects, operational, incident and performance management,
• An in-depth understanding of technical and data integration and related workflows
• An understanding risk management processes and the diverse financial services fraud support structures
• an understanding of the fraud industry regulatory landscape, structures, and reporting requirements.
• an excellent understanding and use of data analytics, the ability to design relevant and insightful dashboards for operational reporting purposes.
• an ability to present to, and negotiate with, senior and executive management in the representative financial/banking industry.
• an ability to prioritise and manage varying aspects of internal and industry expectations, deliverables and negotiations.

You will engage with the following stakeholders:

• Customer Product and Scheme Management Teams (Electronic Payments Product Owners and Card, Customer Account Management Team, Data Analytics, Help Desk and

Marketing)

• IT Delivery, Operations, Change Management
• BankservAfrica Customer and Regulators
• Service Providers and Vendors

Your key responsibilities include:

Operational and Service Management

• Manage daily service operations and system performance
• Be the first escalation point for all service and system related incidences and support queries
• Draft, review and improve operational team(s) delivery of OLA and SLA requirements
• Ensure compliance and delivery of product and industry disaster recovery plans
• Review all change recommendations (enhancements and fixes); requirements and approve changes before escalating to next level of change approval.
• Manage a customer take-on program and deployment in alignment with all relevant business and on-boarding standards (legal, contractual, and regulatory

requirements)

• Prepare and submit for approval the release of industry/customer notification and incident reports
• Manage, update, and recommend continual improvement of the Fraud Community Portal, ensuring accessibility, security and uptime requirements are met

Project Management

• Draft product flight plans and schedules, by project
• Raise, record, monitor, track and escalate dependencies, risks and issues
• Manage cross-functional relationships to deliver Fraud projects and service
• Implement and deliver Project lifecycle management, including compliance and audit requirements
• Align and deliver Project / Programme management between Fraud Business and enterprise level projects
• Ensure Project Office alignment as it relates to governance and documentation

FRM Monthly Reporting

• Design and deliver system performance and service level reporting against OLA and SLA
• Customer product, industry and scheme level reporting to track and resolve any incidents or risks raised.

Fraud and Risk Management

• Develop and manage team to deliver against team, business unit and organizational strategy
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy
• Use case development and content writing

QUALIFICATIONS / KNOWLEDGE

• Professional qualification/diploma or relevant tertiary degree
• Certified Fraud Examiner ACFE (essential)
• Certificated Anti-Money Laundering Specialist (CAMS or equivalent) (desirable)
• Certified in Project Management
• Certified in Product Development Lifecycle (PLM) (advantageous)
• At least one related affiliation and /or membership
• Knowledge of fraud and financial crime typologies
• Knowledge of suspicious transactions
• Knowledge of payments, payment schemes and electronic payment processes

EXPERIENCE

• 8+ years’ experience in operations and services management and or related environment; of which
• 5+ years in banking/financial sector and or technology sector focusing on payments
• Demonstrated experience in project and change management principles and delivery
• Strong evidence of technology and data design knowledge
• Experience in drafting of SLA and operational processes
• Expert in counter fraud, anti-money laundering and risk management frameworks, policies, and practises
• Excellent Stakeholder relationship management and interpersonal skills
• Excellent communication, presentation, and proficient in business writing skills
• Numerate with excellent analytical skills and familiar BI software packages
• Experience in fraud prevention software management tools and methodologies
• Proficient in standard IT MS packages
• Planning and organising skills
• Attention to detail
• Demonstrated Supervisory / management experience
• Problem solving ability
• Negotiation skills