Customer Services Representative

Do you have a passion for delivering outstanding service and driving operational excellence? We're looking for a Customer Service Representative to join our team and be the vital link between customers, logistics, and sales. If you're detail-oriented, thrive in a dynamic environment, and enjoy supporting customer success through efficient processes and proactive communication, keep reading!
Make a difference as Customer Service Representative at Enza Zaden As a Customer Service Representative at Enza Zaden, you bring strong administrative skills and a customer-centric mindset. You will be responsible for managing the full order flow and providing a seamless service experience to both internal and external stakeholders. In this role, you will:

• Ensure smooth order flow: Manage the full order cycle including order entry, batch allocation, invoicing, credits, and communication with the logistics team to ensure on-time delivery.
• Handle customer communications: Serve as the first point of contact for customers on topics such as order status, product availability, delivery timelines, pricing, and phytosanitary requirements.
• Support regulatory and documentation needs: Coordinate with the NPPO to ensure compliance with phytosanitary standards and issue required certifications.
• Deliver insights through data: Collect, process, and analyze customer sales data as input for pricing, sales terms, and commercial planning.
• Solve problems proactively: Identify and resolve order-related issues quickly and efficiently, and communicate feedback to all relevant stakeholders.
• Drive continuous improvement: Signal opportunities to enhance internal processes and participate in implementation of improvement projects.
• Support sales operations: Create and follow up on price catalogues and purchase plans, support demand forecasting, and assist with a variety of administrative sales support tasks.

Why you want to join us as Customer Service Representative at Enza Zaden

• Customer impact: Play a key role in ensuring our customers receive excellent service, accurate information, and timely deliveries, contributing directly to grower success.
• Collaboration & ownership: Be part of a team that values clear communication, mutual support, and individual accountability — where your input helps streamline operations and improve service.
• Global innovation, local delivery: Work for a global leader in vegetable breeding while supporting local operations, combining international standards with regional responsiveness.

What you bring as a future colleague

• At least 3 years of customer service, supply chain, logistics or administration experience
• Further education would be added advantage
• Able to worked on automated systems
• Proficient in English, both written and verbal
• Works well in a team but able to function independently

Über uns

Unsere Mitarbeiter sind die treibende Kraft unseres Unternehmens. Jeder Einzelne trägt aus seinem spezifischen Fachgebiet heraus dazu bei, die Gemüsesorten der Zukunft zu schaffen Wir setzen auf Spezialisten und die breit gefächerten Kompetenzen von Menschen mit langjähriger Erfahrung in diesem Bereich. Und die innovative Vision von Praktikanten und Quereinsteigern. Wir schätzen dieses Wissen und diese Erfahrung und investieren daher in unsere Mitarbeiter, indem wir ihnen viele Möglichkeiten zur persönlichen Entwicklung und Weiterentwicklung bieten Wirf einen Blick auf unsere aktuellen Stellenangebote und prüfe, ob es eine Möglichkeit gibt, die zu dir passt