Telematics Night Shift Supervisor - Motorbike Fleet

Job Advert Summary

Hello Group is seeking to appoint a dedicated Telematics Night Shift Supervisor to join our team. In this role, you will be responsible to lead the telematics function for a motorbike fleet operation by supervising a team of coordinators, ensuring effective tracking, monitoring, and reporting of all telematics data. The role is key in enhancing rider safety, fleet efficiency, real-time visibility, and preventative maintenance planning for motorbikes through data-driven insights. You will be responsible for the real-time tracking of our motorcycle fleet, ensuring smooth operations and resolving issues promptly. If you're passionate about technology, data, and fleet management, we want to hear from you!

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Minimum Requirements

• Grade 12 (Matric)
• 2+ years of experience in a Telematics/Control Room/Logistics environment
• 1+ year of supervisory/team lead experience (preferably in night operations)
• Valid driver's license and own vehicle (essential)
• Computer literate (MS Office; Telematics/Tracking software experience preferred)
• Strong written and verbal communication skills
• Analytical thinking and strong attention to detail
• Ability to remain calm under pressure and make decisions quickly
• Willing and able to work night shifts and weekends as scheduled

Duties and Responsibilities

• Supervise the night shift Telematics team and ensure all monitoring and tracking duties are executed accurately and efficiently.
• Oversee the handling of route deviations, alerts, technical issues, and incidents in line with company protocols.
• Ensure adherence to SOPs, escalation procedures, and client-specific requirements during the night shift.
• Act as the first point of contact for urgent operational matters on shift.
• Compile and submit detailed end-of-shift reports to the Telematics Manager, including incidents, interventions, and system performance.
• Monitor team performance, attendance, and compliance during night hours.
• Coordinate handover procedures between day and night shifts.
• Ensure all tracking systems and communication platforms are functional and issues are escalated as needed.
• Provide on-the-job guidance and support to team members.
• Maintain accurate shift logs, reports, and documentation for audit and performance reviews.