Key Account Manager (Remittances)

Company:

A well-established brand with a global strategy, that prides itself on making people’s lives easier through frontier technology that creates enabling opportunities.

Culture:

At FLASH, we realise that “the way we do things around here” drives our business and enables us to achieve our purpose of “Making People’s Lives Easier”. Our 3 values are the drumbeat of our business:

• We are all in
• We have each other’s backs
We are brave

These values help us to make our People’s lives easier by creating a culture where people come to work because it’s a place where they can engage in meaningful work, in a supportive environment where they can be the best version of themselves and achieve the remarkable!

Job Role:

Maintain, grow and enhance good relations with existing Flash clients so as to properly manage internal accounts as well as be responsible for all administration related to the accounts..

Responsibilities:

• Manage development & growth of the assigned existing accounts.
• Manage multiple accounts and maximize each account in line with business objectives and requirements.
• Ensuring effective service delivery and customer satisfaction.
• Actively monitor progress of account and feedback to the business.
• Drive sales by introducing Flash products to existing accounts.
• Operate as the lead contact point for all matters specific to assigned account – assist with high severity issues or issue escalations when required.
• Collaborate with internal resources to ensure execution and delivery of account requirements and objectives.
• Monthly forecasting, allocations and reporting.
• Administration of proposals and performance reports.
• Develop, implement and track growth strategies.
• Manage marketing activities and manage internal flow processes.
• Ensure a thorough understanding of the various Flash product agreements, including commercials and all amendments, as well as the operating procedures and ensure compliance in all aspects with the assigned national account portfolio.
• Build and maintain professional relationship with business partners and all internal stakeholders.
• Increase brand presence continuously by growing the Flash products through influence at traders and on customer level within the assigned account portfolio.
• Provide input into innovative promotional planning with assigned national account portfolio and assist with achieving targets.
• Collect and collate competitor information, generating information and provide feedback and recommendations to stakeholders.
• Mediate resolution of escalated queries within the assigned portfolio of accounts.
• Maintain self-development and knowledge in all required areas.
• Demonstrate proficiency on all required systems and access of information pertaining to account management.

Requirements:

• 2 - 5 years’ key accounts management experience.
• Relevant Tertiary Qualification will be an advantage.
• Valid driver’s license and own transport.
• Experience with managing cross-boarder accounts.
• Exposure to managing finance, specifically budgeting.

Competencies / Attributes:

• Collaborative
• Professional
• Friendly
• Confident
• Independent way of working
• Ambitious
• Ability to plan
• Innovative and forward thinking
• High attention to detail
• Organized
• Excellent communication skills
• Good business acumen
• Business and commercial awareness to plan, adapt and deliver results.
• Ability to form and maintain strong relationships at a management level.
• Customer-facing presentation skills.