Head Student Services

Division Capsicum Culinary Studio Business Unit National Operations Minimum experience Mid-Senior Company primary industry Hospitality Job functional area Education EE Status Only open to EE candidates

LOCATION:
Johannesburg

PRIMARY PURPOSE OF THIS JOB:
The Head Student Services is accountable for overseeing and maintaining all aspects of the campus career centre to ensure quality delivery of career centre programmes and the placements of graduates. The role oversees the management of the Alumni portfolio.

KEY RESULT AREAS:

Career centre Strategy and Plan Development & Implementation

• Formulate and develop the career centre strategy and plan
• Define and delegate targets to direct subordinates and ensure that national target of placements is achieved
• Oversee all career centres across all campuses
• Develop career centre programmes to improve placements and employment prospects of students
• Develop and oversee the facilitation of training that infuses best practice, employability permanency with staff and students
• Develop career coaching sessions for graduates to further improve employment prospects
• Define processes to fulfil the transition of skills from college to work
• Lead the development of Career expos that attract multinational and regional companies for placements of graduates

Business Development

• Develop a focused business development plan to identify opportunities for students and graduates
• Identify corporates to present service offerings relating to career services
• Present proposals to corporates to provide solutions to needs identified
• Sign off new business with corporates
• Identify opportunities for sponsorship of events
• Identify and secure bursaries for students
  

Stakeholder Relationship Management

• New Student Onboarding and Orientation and legacy student tracking
• Together with the Student Liaison Body, Support, Plan, Coordinate and Implement a National Sports and Social Activity programme.
• Customer Contact and Touchpoint Management
  

Financial Management

• Set and manage the annual budget for career services
• Monitor adherence to budgets

Project Management

• Responsible for planning, controlling and executing current projects nationally
• Monitor that all processes are adhered to
• Provide day-to-day oversight of relationships and projects with stakeholders
• Compile reports relating to career centre projects, placement and focus areas

People Management

• Conduct performance planning session, track and monitor performance in accordance with performance contracts
• Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
• Complete Performance Management contracts and documentation
• Provide coaching and feedback to employees on how to improve and sustain their performance
• Manage Personal Development conversations and the completion of Personal Development Plans
• Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
• Conduct disciplinary actions as per the company’s policy and procedure where necessary

QUALIFICATION REQUIREMENTS:

• NQF Level 7 Qualification in Education/HR/Business Administration

EXPERIENCE REQUIREMENT:

• 5-7 years experience as the Graduate placement Manager / Student Recruitment or similar
• 3 years Business Development experience
• 3-5 years People Management

SKILLS REQUIREMENT:

• Computer literacy.
• Excellent organisational skills.
• Conceptual thinking.
• Well-developed negotiation skills.
• Presentation skills.
• Good relationship building skills.