Customer Service Representative
Project Growth
Date: 9 hours ago
Contract type: Contractor
Remote
Our client is a premium haircare brand rooted in natural healing ingredients and modern styling science. Their line of mineral-infused hair products is designed for salons and stylists who seek beauty, performance, and wellness in one. They are expanding their global presence and are seeking a Customer Service Representative to deliver exceptional service to customers and salon clients across all communication channels.
Location and Time:
Fully Remote (Work from Home), 9 AM - 5 PM EST
Role Overview
We are looking for a friendly, detail-oriented Customer Service Representative who can respond to client inquiries, follow up on support tickets, and resolve customer issues ranging from shipment problems to product returns. You will serve as the frontline of communication and help maintain the brand's reputation for care, reliability, and trust.
Key Responsibilities
To be considered for this role these steps need to be followed:
Location and Time:
Fully Remote (Work from Home), 9 AM - 5 PM EST
Role Overview
We are looking for a friendly, detail-oriented Customer Service Representative who can respond to client inquiries, follow up on support tickets, and resolve customer issues ranging from shipment problems to product returns. You will serve as the frontline of communication and help maintain the brand's reputation for care, reliability, and trust.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Handle requests related to returns, exchanges, lost shipments, damaged items, or order issues
- Track open tickets and ensure proper resolution with warehouse or logistics teams
- Follow up with clients to confirm satisfaction and assist with reordering or upselling
- Document all interactions accurately within the CRM or ticketing system
- Escalate urgent or unresolved issues to appropriate internal teams
- Excellent verbal and written English communication skills
- 1–2 years of customer service experience (e-commerce or retail preferred)
- Strong problem-solving skills and a calm, empathetic demeanor
- Comfortable using CRM or support tools
- Highly organized and able to follow through on tasks independently
- Fast, clear, and helpful responses to customer issues
- Increased satisfaction scores and repeat purchases
- Zero open tickets older than 48 hours
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
See more Remote jobs