Fraud Investigator

A vacancy exists for a Fraud Investigator within the Kazang - Micro Merchant Division, in -Century City - Hybrid (Rosebank Office).

Primary Focus

To execute fraud detection and resolution activities with high accuracy and efficiency, while guiding processes and workstreams related to specific fraud categories. Ensures integrity of transactional systems and supports business growth by protecting revenue and customer trust.

Key Responsibilities include, but are not limited to:

Fraud Detection & Investigation

• Monitor transactional alerts and trends for potential fraud.
• Investigate flagged transactions and customer complaints.
• Collaborate with acquiring partners and internal teams to resolve fraud cases.

Transaction Dispute & Chargeback Management

• Investigate all transaction disputes lodged and provide accurate, timely feedback to the acquirer within agreed SLA timelines.
• Communicate outcomes of successful chargebacks to merchants and ensure recovery of any funds due to Kazang.

Case Resolution & Reporting

• Ensure timely closure of cases and documentation of findings.
• Prepare and submit fraud reports and summaries for internal tracking.

Process Ownership in Fraud Workstreams

• Lead fraud-specific workstreams (e.g., chargeback analysis, merchant dispute resolution).
• Recommend and implement enhancements to detection methods and reporting tools.

Guidance and Collaboration

• Provide support and informal leadership to other fraud team members.
• Share knowledge on fraud typologies and best practices.
• Escalate emerging fraud risks to the Supervisor.

Compliance & Controls

• Adhere to regulatory and internal policies during investigations.
• Maintain up-to-date knowledge of fraud trends and compliance requirements.

In order to be considered for this position, the following requirements must be met:

Key Competencies

• Working knowledge of VISA PayFac fraud monitoring requirements
• Analytical Thinking & Decision-Making
• Attention to Detail
• Technical Literacy (Excel, internal fraud systems)
• Communication & Report Writing
• Process Leadership & Coordination
• Integrity & Confidentiality