Account Manager

Description

Location: Cape Town / Johannesburg

What We’re Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You'll Do:

• Manage, renew, and grow a portfolio of accounts after their handover from the Client Acquisition team.
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  Drive sustainable long-term revenue growth, leveraging support from our Customer Success, Renewals, and Business Development teams.
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  Take ownership of the sales cycle within your accounts including upselling, cross-selling, and contract negotiations.
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  Develop strategic account plans tailored to individual customer goals, with a clear focus on retention and expansion.
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  Conduct targeted outreach initiatives and capitalize on the momentum generated by our proactive Marketing and Business Development teams.
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  Meet or exceed quarterly sales quotas by identifying and prioritizing high-potential opportunities within your book of business.
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  Deliver compelling product demonstrations and persuasive sales presentations that communicate clear, tailored value.
  Collaborate closely with the Customer Success team to drive product adoption, satisfaction, and usage.
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  Partner with Renewals Representatives to ensure strong account retention and navigate pricing discussions effectively.
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  Monitor usage patterns to anticipate renewal risks and expansion opportunities.
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  Implement structured sales processes to counter competitive threats and increase customer lifetime value.

What You’ll Bring:

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  A Bachelor's degree or higher is preferred.
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  A minimum of 4 years’ experience in account management, with at least 2–3 years in business-to-business sales ideally in the software or SaaS space.
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  A proven track record of exceeding sales targets and driving customer growth.
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  Strong negotiation and communication skills, with the ability to clearly articulate complex value propositions and contract terms.
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  A strategic mindset with the ability to develop and execute effective account growth plans.
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  Demonstrated ownership of accounts, with a proactive approach to lead generation and revenue expansion.
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  Excellent organizational skills and the ability to manage multiple accounts, renewal cycles, and sales activities simultaneously.
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  Strong collaboration skills to partner effectively with Customer Success, Marketing, and Sales teams.
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  Excellent verbal and written communication skills in English.
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  Willingness to work in a hybrid setup: 3 days in the office per week.
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  Legal right to work in the country of hire.

What We Offer:

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  Enjoy flexible paid time off options for enhanced work-life balance
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  Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Energetic work environment with a hybrid work style, providing the balance you need
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  Benefit from our family leave program, which grows with your tenure at Meltwater.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along
the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.
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Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.