KITCHEN DEEP CLEAN TEAM LEADER

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven KITCHEN DEEP CLEAN TEAM LEADER to join a team based at our Cape Town Offices. This role reports directly to Regional Manager Coastal, in the Office Services Business Unit.

Minimum Requirements

Matric

Proven experience in a similar role

Fluent in English – reading, writing and speaking

Demonstrate the aptitude or competence for assigned responsibilities

Physically fit – the role requires walking, lifting, bending and other physical abilities

Computer literacy advantageous

Able to use a variety of cleaning products and equipment.

Able to stand for extended periods of time

Valid driver’s license and PDP

COMPETENCIES:

Good communication skills
Good organizational skills
Able to supervise staff
Honest and reliable
Use own initiative and be proactive

Duties & Responsibilities

• Plan and coordinate Kitchen DC services in consultation with the Operations Controller in advance. Ensure prior planning and preparation by ensuring vehicles are ready, equipment and consumables are available, staffing resources are available, client communication happens in advance before services are conducted.
• Manage and oversee servicing of Kitchen DC service actively and ensure cleaning and SHEQ protocols are followed in line with company policy & procedure, risk analysis, safe operating procedures, standard operating procedures, and client expectations.
• Ensure effective client communication directly with the client to ensure the client is briefed before services commence, supply relevant feedback during services on the WhatsApp groups and writing a service report on completion of the services.
• Ensure a full quality check is conducted in detail upon completion of services to ensure all areas was cleaned in line with client expectations and company standards.
• Effective and accurate reporting of all risks, problems on site, structural defects in kitchens and any relevant operational concerns.
• Ensure that all customers’ services allocated for the day and the month are completed on time, effectively and efficiently and in line with expected client and company standards.
• Ensure service tasks are completed and signed off by the client on the tablet.
• Ensure that all service stock that was not used during the service is returned to the Controller during debriefing. Ensure that all empty consumables containers/packaging is returned to the controller during debriefing.
• Report all servicing, equipment, customer, or site problems, in writing on the electronic task before task submission and in person during debriefing with the controller on the same day or following day.
• Ensure equipment is in good working order, and hygienically clean condition always
• Pay prompt attention to customer complaints and resolve efficiently and timeously and notify your Operations Controller of any relevant issues
• Report SHEQ incidents – especially near miss incidents - and accidents to the Operations Manager and SHEQ Department immediately.
• You are expected to always act in a professional manner, portray a positive demeanor and to provide a high quality of service in a polite manner to our clients.
• Work overtime as instructed by Management and operational requirements - but only with permission.
• Treat all customers and colleagues with respect in the best interest of the employer