STR & Workshop Manager

Purpose of the Role

The purpose of this role is to manage and expedite total unit inventory and deliver to ensure customer expectations are met

Key Performance Areas

• Develop and implement standards in BHBW Central Workshop
• Plan workflow in the workshop and prioritise accordingly
• Ensure developed quality standards are adhered to in the workshop
• Responsible for continuous and consistent management of WIP
• Accountable for safety in the workshop
• Empowered to make day to day decisions
• Accountable for asset management in terms of buildings and equipment
• Responsible for induction and training of direct reports on a continuous basis
• Accountable for the performance of all direct reports
• Accountable for customer satisfaction to ensure the right units dispatched to the right customer at the right time
• Ensures adherence to all SOPs in the business
• Cycle counting and recons and decisions made on stock loss/ stock finds
• Managing high volumes of stock to produce the same output on a continuous basis
• Task and resource management
• Ensuring PDIs and load testing requirements are carried out on all units in the workshop
• Ensuring that we capture and bill all accident or abuse cost to the clients
• Managing of used day to day operations – updating pipeline and ready for sale schedules
• Cost controlling of used prep jobs – working closely with suppliers to obtain the best possible pricing structures
• Ensuring that the health and safety is priority in the workshop and constant updating of files for audit purposes
• Ensuring monthly POP meetings are adhered too
• Ensure weekly housekeeping and technician toolbox chats are taking place
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12
• Technical Diploma

Minimum Experience

• 5-7 years

Competencies

• Good planning skills
• Continuous improvement mind-set
• Good interpersonal skills
• Ability to manage across geographies
• Persuasive and negotiating skills
• Essential computer knowledge and experience
• Must possess a valid driver’s licence
• Reliable, honest and punctual
• Must be willing to work with minimum supervision
• Able to work with minimum supervision
• Able to work under pressure
• Willing to work overtime when required