Implementation Consultant

Department: Customer Operations

Location: Johannesburg

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

• Understand all the functionality within the GhostPractice system.
• Installing and setting up software at clients.
• Interviewing clients and their staff in order to understand their business and operational requirements.
• Analysing the information that clients currently use to perform their duties.
• Converting Non- Financial client's data from Legacy system into GhostPractice.
• Managing and completing the conversion process between the conversions Team and Implementation Team.
• Updating clients with latest GhostPractice version.
• Train clients on all the functionality within the GhostPractice system.
• Problem solving of client issues.
• Functional testing of software.
• Preparing and managing project plans.
• Servicing clients in terms of their requirements of the GhostPractice system.
• Meeting with clients and managing projects.
  
  
  

Key Responsibilities

• Execute the strategy as expressed by the Executive Management team of the company.
• Report directly to your Team Leader on all related activities.
• Managing the Project assigned to you and making sure that all Milestones are met and the Project Launches as per project plan.
• Attending to meetings with the client about the project.
• Interviewing the client and understanding the client’s processes and procedures in order to implement GhostPractice successfully.
• Understanding and Analysing the client’s data along with the client and converting and importing it into GhostPractice (Non-Financial).
• Testing the integrity of the data along with the client.
• Training Clients in a classroom setup or doing one-on-one training sessions with individual clients on GhostPractice.
• Installing SQL and GhostPractice at the client if and when necessary.
• Assisting the client with handholding and support during the Testing- and Launch phases.
• Communicating project progress internally as well as to the client on a regular basis.
• Ensuring that your client understands all the appropriate Financial and Management Reports in the system to assist them in better managing their business and staff.
• Ensuring that all project related admin and documentation is completed and filed on GhostPractice and that all client signed documents are submitted to the Line Manager as well.
  
  
  

Skills, Knowledge & Expertise

• Ability to handle multiple priorities and remain focused and organized.
• Ability to effectively communicate verbally and in writing.
• Proficiency in Microsoft Office products.
• Understand all the functionality within the GhostPractice system.
• Effectively manage Project Milestones and Due Dates.
  

Career Growth Measurables

• Effectively manage and understand the conversion process and financial data from the Legacy System to GhostPractice to assist the Conversion Specialist team in successfully converting the data correctly.
• Can do full SQL and GhostPractice installation at the client which includes Mobile App and GP Web.
• Can setup Backups after SQL and GhostPractice installation at clients.
• Excellent understanding of all duties and responsibilities of an Implementation Consultant.
• Excellent Track Record as an Implementations Consultant.
• Have successfully implemented over 10 projects with the Full Implementation- or Matter Management process.
• Have successfully implemented all modules of GhostPractice (not necessarily all at one site) and by means of re-implementations and assisting on projects onsite or remotely.
  
  
  

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together