ServiceNow ITOM Specialist (KG)
Mediro ICT
Date: 5 hours ago
City: Centurion, Gauteng
Contract type: Full time
Job Summary:
We are seeking a highly skilled and experienced ServiceNow IT Operations Management (ITOM) Specialist to join our dynamic team. The ideal candidate will be responsible for designing, implementing, configuring, and maintaining ServiceNow ITOM modules, ensuring seamless IT operations, proactive issue resolution, and enhanced visibility across our or our clients' IT infrastructure. This role requires a strong understanding of ITOM best practices, excellent technical skills, and the ability to translate business requirements into effective ServiceNow solutions.
Key Responsibilities:
Implementation & Configuration:
Design, develop, implement, and configure ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, and Orchestration.
Perform data integrations between ServiceNow and other IT systems using various integration methods (e.g., REST API, SOAP, JDBC, Mid Server).
Customize and extend ServiceNow ITOM capabilities using JavaScript, Jelly, AngularJS, and other relevant technologies.
Solution Design & Architecture:
Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and viable ServiceNow ITOM solutions.
Develop detailed design documents, architectural diagrams, and implementation plans for ITOM initiatives.
Provide expert guidance and recommendations on ITOM best practices, module capabilities, and strategic roadmap.
Support & Maintenance:
Provide ongoing support, troubleshooting, and maintenance for existing ServiceNow ITOM implementations.
Monitor system performance, identify areas for improvement, and implement optimizations.
Perform regular health checks, upgrades, and patches to ensure system stability and security.
Reporting & Analytics:
Develop and configure dashboards, reports, and alerts within ServiceNow to provide actionable insights into IT operations and performance.
Utilize Operational Intelligence to proactively identify potential issues and optimize resource utilization.
Documentation & Training:
Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and user manuals.
Provide training and knowledge transfer to internal teams and end-users on ServiceNow ITOM functionalities.
Collaboration:
Work closely with IT operations, infrastructure teams, security teams, and other stakeholders to ensure successful ITOM adoption and alignment with organizational goals.
Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
Required Skills & Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Experience:
Minimum of 5 years of hands-on experience with ServiceNow platform, specifically focused on ITOM modules.
Proven experience in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
Strong understanding of IT infrastructure components (servers, networks, databases, storage, cloud platforms).
Technical Skills:
Proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and XML.
Experience with various integration methods (REST, SOAP, Orchestration).
Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
Knowledge of ITIL framework and IT operations best practices.
Certifications (Highly Preferred):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITSM)
Soft Skills:
Excellent analytical and problem-solving skills.
Strong communication (written and verbal) and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and organizational skills.
Preferred Qualifications:
Experience with other ServiceNow modules (e.g., ITSM, CSM, SecOps).
Knowledge of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
Experience with agile methodologies.
Familiarity with DevOps principles and tools.
Between 5 - 7 Years
We are seeking a highly skilled and experienced ServiceNow IT Operations Management (ITOM) Specialist to join our dynamic team. The ideal candidate will be responsible for designing, implementing, configuring, and maintaining ServiceNow ITOM modules, ensuring seamless IT operations, proactive issue resolution, and enhanced visibility across our or our clients' IT infrastructure. This role requires a strong understanding of ITOM best practices, excellent technical skills, and the ability to translate business requirements into effective ServiceNow solutions.
Key Responsibilities:
Implementation & Configuration:
Design, develop, implement, and configure ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, and Orchestration.
Perform data integrations between ServiceNow and other IT systems using various integration methods (e.g., REST API, SOAP, JDBC, Mid Server).
Customize and extend ServiceNow ITOM capabilities using JavaScript, Jelly, AngularJS, and other relevant technologies.
Solution Design & Architecture:
Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and viable ServiceNow ITOM solutions.
Develop detailed design documents, architectural diagrams, and implementation plans for ITOM initiatives.
Provide expert guidance and recommendations on ITOM best practices, module capabilities, and strategic roadmap.
Support & Maintenance:
Provide ongoing support, troubleshooting, and maintenance for existing ServiceNow ITOM implementations.
Monitor system performance, identify areas for improvement, and implement optimizations.
Perform regular health checks, upgrades, and patches to ensure system stability and security.
Reporting & Analytics:
Develop and configure dashboards, reports, and alerts within ServiceNow to provide actionable insights into IT operations and performance.
Utilize Operational Intelligence to proactively identify potential issues and optimize resource utilization.
Documentation & Training:
Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and user manuals.
Provide training and knowledge transfer to internal teams and end-users on ServiceNow ITOM functionalities.
Collaboration:
Work closely with IT operations, infrastructure teams, security teams, and other stakeholders to ensure successful ITOM adoption and alignment with organizational goals.
Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
Required Skills & Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Experience:
Minimum of 5 years of hands-on experience with ServiceNow platform, specifically focused on ITOM modules.
Proven experience in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
Strong understanding of IT infrastructure components (servers, networks, databases, storage, cloud platforms).
Technical Skills:
Proficiency in JavaScript, GlideScript, Jelly, HTML, CSS, and XML.
Experience with various integration methods (REST, SOAP, Orchestration).
Familiarity with scripting languages (e.g., PowerShell, Python) is a plus.
Knowledge of ITIL framework and IT operations best practices.
Certifications (Highly Preferred):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist - IT Operations Management (CIS-ITSM)
Soft Skills:
Excellent analytical and problem-solving skills.
Strong communication (written and verbal) and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.
Strong attention to detail and organizational skills.
Preferred Qualifications:
Experience with other ServiceNow modules (e.g., ITSM, CSM, SecOps).
Knowledge of cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.
Experience with agile methodologies.
Familiarity with DevOps principles and tools.
Between 5 - 7 Years
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