Technical Information Developer

Job Description

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

Job Summary:

Review source code and database tables, business requirements, engineering specifications, end-user interfaces, and reported issues from internal and external customers to write technical content covering the full stack.

Job Responsibilities:

• Review and understand supporting materials.
• Serve as the subject matter expert to write and validate the first draft of content with product and software engineering peers.
• Serve as team’s POC for assigned products to manage all project deliverables.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understand and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to responsibilities.
• Perform other duties as assigned.#
  
  

Knowledge, Skills and Experience required for the job:

• Bachelor’s degree in English, Technical Communication, Journalism, Linguistics, Computer Science or related field, or equivalent experience
• Understanding of full stack layers including coding ability on 1 language
• Understanding of cloud computing types (public, private, hybrid, and multi) and services (IaaS, PaaS, and SaaS) and potential effect on documentation requirements.
• Understanding of cloud computing dependent technologies including operating systems, databases, and APIs.
• 3+ years’ experience
• Working in a content management system
• Writing simple, clear content for end-users
• Applying predefined editorial and quality standards
  

Work Environment:

Office work environment

Prolonged periods of sitting at a desk and working on a computer

Ability to produce and present content both orally and in writing

<10% travel required

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment