Remote IT & Network Specialist

Remote IT & Network Specialist

Are you a seasoned IT & Network Specialist ready to elevate your career in a dynamic, remote-first environment? We're seeking a proactive and self-motivated professional to lead and optimize our network and IT systems, ensuring top-tier performance and security while working UK hours.

What You’ll be Doing:

• Dive into advanced technical troubleshooting for both Windows and Linux environments.

• Proactively manage and fine-tune key cloud platforms such as Office 365, Redstor, and Barracuda—supporting both internal and client systems.

• Design and maintain detailed network schematics, ensuring accurate documentation is in place, shared and always up to date

• Lead or assist in delivering infrastructure and cloud implementation projects, from planning through to execution.

• Support the Department Head and play a key role in shaping the future of our IT department.

• Research and propose new technologies and tools that can improve client solutions and system performance.

• Regularly test failover systems to ensure rock-solid infrastructure uptime.

• Be a reliable point of contact for client interactions—both written and verbal—with a friendly, solutions-first approach.

• Flex your schedule when needed to meet client demands, including occasional evenings and weekends.

Who You Are:

• A proactive, solutions-oriented IT professional with a strong grip on networking, operating systems, and cloud tech.

• Confident in both independent work and team collaboration.

• Passionate about technology, with a mindset of continuous learning and improvement.

• Comfortable supporting clients in a fast-paced, remote-first environment.

What’s In It for You:

• 40 days of annual leave – because work-life balance matters.

• A fully remote role with flexibility and autonomy.

• A vibrant team environment that values innovation, respect, and growth.

• The opportunity to work on meaningful, challenging projects that make a difference.

• 
  Minimum of 3 years experience in a 3rd Line Support role.

• Certification in Computer Science, Information Technology, or a similar field is an advantage.

• Strong knowledge of Windows and Linux operating systems, virtualisation technology, and cloud-based platforms, both endpoint and server.

• Previous experience designing and configuring network infrastructures for medium to large-scale organisations.

• Previous experience with server products from manufacturers like Dell, HP, or Lenovo.

• Experience with a wide range of networking technologies, such as LAN, WAN, WLAN, VPN, and DNS.

• Sound knowledge of networking concepts, including TCP/IP, DHCP, DNS, WAN, and FTTP/FTTC.

• Demonstrated understanding of router, switch, and access point configurations and diagnostics.

• Self-motivated with effective initiative and accountability to maintain the highest standards of support.

• Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.

• Proactive attitude to support and a desire to resolve issues before they become problems

• Strong communication skills, both verbal and written, with the ability to interact with clients in a professional and courteous manner.

• Certifications such as MCSE, CCNA, or ITIL are highly desirable.

• Work UK business hours (08:30 – 17:00 GMT/BST) with occasional flexibility for after-hours support.