Service Delivery Line Manager(5)

Johannesburg,Gauteng,South Africa +1 more
Job ID 768755 Join our Team

About this opportunity:

Ericsson is seeking a new addition to our team in the role of Service Delivery Line Manager. In this role, you will play an integral part in supporting our sales services, whether directly or through the contributions of your unit. Your objective will be to fully understand and align with Ericsson's Service Delivery Processes, Models, Tools, and Strategies, ensuring all work is executed safely and according to Occupational Health and Safety requirements. Your responsibilities will cover both our internal workforce and Associate Resource Partners / Associate Service Partners. As a Service Delivery Line Manager, you are expected to embody and promote Ericsson's leadership framework, upholding our corporate values, ethics, and culture, thereby ensuring excellent performance.

What you will do:

• Ensure the effective application of Performance Management to foster a better understanding and adherence to our processes, methods, and tools.
• Conduct Resource and Competence Management to guarantee appropriately skilled resources are available at optimal costs.
• Handle unit finance to secure a budget for the unit.
• Ensure the execution of service delivery is in line with defined KPIs/SLAs/targets, enabling us to understand and deliver according to the contract.
• Support service sales to enhance our delivery capabilities.
• Apply the Service Delivery Strategy, translating it into actionable plans at a unit level.

The skills you bring:

• Competency Management, SRM Process, Merlin and data analytics.
• Capacity Planning, SRM Process, forecasting tools and data analytics.
• Strategic Planning.
• Sales process.
• Financial structures for Service Delivery.
• Work Level Agreement (WLA) and Service Level Agreement (SLA).
• Financial Acumen.
• Customer Insights.
• Employee Performance Management.
• Market insights.
• Ericsson Business Processes Knowledge.

Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?