Food & Beverage Manager – Luxury Boutique Property – KwaZulu-Natal North Coast

The Food & Beverage Manager will be responsible for overseeing all aspects of the F&B department, ensuring impeccable service, optimal profitability, and a consistently high standard across the guest experience. This leadership role requires someone who is confident in managing both front- and back-of-house operations, has excellent team management abilities, and can contribute strategically to the broader business objectives.

Key Responsibilities:
Operations:
Oversee daily operations across all F&B outlets, ensuring consistency in service and presentation

Work closely with the Head Chef on menu development, cost control, and guest experience design

Maintain hygiene, health, and safety standards across all F&B areas

Design and execute creative guest experiences aligned with current trends and the brand’s identity

Monitor guest satisfaction through regular feedback and audits

Ensure the ambiance and service style across outlets reflect luxury expectations at all times

Financial Oversight:
Manage F&B cost centres and ensure food and beverage profitability within target margins

Monitor and control beverage stock and purchasing

Collaborate with the GM and Head Chef on cost reviews, budgets, and forecasts

Maintain strict control of inventory and Capex spending

Deliver monthly reporting and performance analysis

Human Resources & Leadership:
Lead and motivate the F&B team to achieve operational excellence and service delivery

Drive recruitment, training, and upskilling of all F&B staff

Implement effective performance management systems, including KPIs and development plans

Maintain a structured yet fair approach to staff management, fostering a high-performance culture

Conduct regular team briefings, coaching sessions, and appraisals

Marketing & Brand Development:
Ensure all brand standards are consistently upheld

Contribute to the annual guest experience plan and associated marketing budget

Research international F&B trends and incorporate innovations into the offering

Work closely with the GM on brand-aligned strategies and guest engagement

Minimum 4 years’ F&B management experience in a 5-star hotel or luxury boutique environment

Hospitality Management Diploma or Degree (preferred)

Excellent communication and guest-interaction skills

Proven track record in F&B financial and operational leadership

Strong computer literacy (MS Office, Opera, Micros)

Knowledge of stock, cost control systems, and budgeting

Sound HR knowledge and experience with performance management

Excellent attention to detail and service standards

Location: KwaZulu-Natal North Coast

Job Level: Department Head

Salary: R30,000 per month (negotiable based on experience)

Accommodation: Not provided – local candidates or those with own accommodation preferred

Reporting To: Hotel Manager and Managing Director

Between 3 - 5 Years