Hotel Manager – Luxury Boutique Property – KwaZulu-Natal North Coast

Reporting directly to the General Manager, the Hotel Manager will be responsible for overseeing daily operations across all departments, ensuring the highest level of service delivery, operational efficiency, and team development. The role requires a confident leader who thrives in a hands-on environment and upholds the exacting standards expected of a luxury property.

Key Responsibilities:
Oversee and support departmental heads across Front Office, Housekeeping, F&B, Maintenance, and Guest Services

Ensure a seamless guest experience from pre-arrival through to departure

Maintain property presentation through regular inspections and quality checks

Ensure accurate guest billing, reservation integrity, and effective communication between departments

Work closely with the Executive Chef and F&B team to deliver a food and beverage offering aligned with the property’s vision

Manage staffing needs including recruitment, training, and performance management

Uphold health, safety, and security protocols throughout the property

Monitor budgets, inventory, and operating supplies

Drive compliance with SOPs, operational controls, and service standards

Minimum of 2 years’ experience in a Hotel Manager or similar senior operational role within a 5-star or boutique property

Diploma or equivalent qualification in Hospitality Management

Exceptional leadership, communication, and guest-relations skills

Operational knowledge across all key departments, particularly F&B and Housekeeping

Proficient in Microsoft Office and hospitality software systems such as Opera, ESS, and HRPM

Demonstrated ability to maintain high standards of presentation, detail, and service

Strong administrative and budget management abilities

Emotionally intelligent, calm under pressure, and adaptable to changing needs

Job Level: Senior Management

Package: Market-related, live-in or local candidates may apply

Between 1 - 3 Years