Customer Care Officer
SOLEVO Group
Date: 4 hours ago
City: Wellington, Western Cape
Contract type: Full time
Who are we?
SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75 years at the frontier of economic growth and transformation across Africa, we deliver critical raw materials and expertise to the continent’s high GDP-contributing life sciences and industrials sectors. Rolfes Agri is part of (Solevo Group).
What are we looking for?
We are seeking an experienced and talented Customer Care Officer. We are looking for a candidate that has strong time management skills and good customer services.
What do we expect from the candidate?
The candidate must have experience in handling customer administrative tasks, handling customer complaints, problem solving, proactive and good communication skills.
The Key Responsibilities
Must-Have
Why join Rolfes Agri (Solevo)?
How to join us?
If you’re excited about this position, we encourage you to submit your resume detailing your relevant experience and be part of our exciting journey.
What's next ?
If your profile matches our search, you will be contacted by our HR team for a first contact.
Please be informed that we will keep your profile to contact you for future professional opportunities.
Join Solevo: Empowering Progress Across Africa
At Solevo, we connect communities and industries with the solutions they need to grow, thrive, and transform. From supporting agricultural self-sufficiency to driving industrial innovation, we are shaping the future of Africa’s life sciences and industrial sectors.
SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75 years at the frontier of economic growth and transformation across Africa, we deliver critical raw materials and expertise to the continent’s high GDP-contributing life sciences and industrials sectors. Rolfes Agri is part of (Solevo Group).
What are we looking for?
We are seeking an experienced and talented Customer Care Officer. We are looking for a candidate that has strong time management skills and good customer services.
What do we expect from the candidate?
The candidate must have experience in handling customer administrative tasks, handling customer complaints, problem solving, proactive and good communication skills.
The Key Responsibilities
- Print documents related with orders and convert to invoices.
- Reviewing purchase orders and shipping documents to ensure accuracy.
- Keeping records of finished goods.
- Responding to customer enquiries.
- Placing orders and receiving stock.
- Stock reconciling, stock count and handling inventory queries.
- Communicate load information with transport companies.
- Ensure loads are prepared and despatched timeously.
- Ensure drivers and trucks are legally compliant prior to loading.
- Printing and issuing tremcards and material safety data sheet (MSDS).
- Tracking and fixing shipping errors.
Must-Have
- Grade 12 (Matric).
- National Diploma or Degree in Logistics.
- At least 3 to 5 years working experience in Logistics or Customer Care role.
- Must be able to work with figures accurately.
- Proficient in Microsoft applications.
Why join Rolfes Agri (Solevo)?
- Join a young dynamic team who is leading the chemical distribution on the African continent.
- Enjoy a collaborative, international and agile work environment.
- Be part of a team where freedom, initiative and ‘thinking out of the box’ is key.
- Opportunity to work in a growing versatile environment.
- Competitive compensation package and comprehensive benefits package.
- Explore opportunities for professional growth and advancement.
How to join us?
If you’re excited about this position, we encourage you to submit your resume detailing your relevant experience and be part of our exciting journey.
What's next ?
If your profile matches our search, you will be contacted by our HR team for a first contact.
Please be informed that we will keep your profile to contact you for future professional opportunities.
Join Solevo: Empowering Progress Across Africa
At Solevo, we connect communities and industries with the solutions they need to grow, thrive, and transform. From supporting agricultural self-sufficiency to driving industrial innovation, we are shaping the future of Africa’s life sciences and industrial sectors.
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