IT Operations Manager

Job Description

Hello Future IT Operations Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

To assist the organisation in resolving system issues by communicating with system users and responding to issues timeously

Required to manage support projects and provide input into the budget

The service manager will need to have a good understanding and knowledge of all policies and product offerings within the organisation in order to support a production environment

Are You Someone Who Can

• Drive business profitability in the context of cost management through Information technology solutions
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Influence, encourage and manage the cost-effective use of systems and facilities
• Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Operationally manage, monitor, alert and escalate for a number of diverse platforms which include , Mid-range, Personal Computers, Networks, Helpdesk and Enterprise Management.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
• Production environment Support and Automation, for their respective support teams (Technical and Development)
• Support all incidence and problem management when necessary
• Manage own development to increase own competencies
• Facilitate the conversion of knowledge management and ideas into new or improved processes and services.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
  
  

Additional Requirements

• Hogan knowledge
• CBP Mainframe SDLC
• Incident and problem management
  
  

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.
  
  

We’ll Make a Good Match If You’re

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
  
  

You’ll Benefit From Our Changeable Benefits Like

• Opportunities to network and collaborate.
• Inspiring work environment
• Work that is challenging
• Space to make a difference.
• Opportunities to innovate.
• Conditions that are flexible
• Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
• Resources to help you with your professional development.
• Generous leave policy
• Preferential employee banking rates
• When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
• As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
  
  

Are you interested to take the step? We look forward to engaging with you further. Apply now!

#POST

#FNB

#BANK CITY

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.