Duty Manager - 5-Star Hotel - Franschhoek
Tych Business Solutions
Date: 7 hours ago
City: Cape Town, Western Cape
Salary:
ZAR 18,000
-
ZAR 20,000
per month
Contract type: Full time
Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team.
Work closely with Finance and Reservations teams.
Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
Minimize waste and control resources within the front office department.
Managing the Front Office floats
Ensure, enforce and maintain Health and Safety standards
Minimum of 3 years experience in hotel management or similar leadership role
Previous 5-star hotel experience is a must
Computer skills including proficiency in the use of Protel and MS office
Deep commitment and understanding of the guest experience
Teamwork, cross organisational collaboration and building high performance teams
Between 3 - 5 Years
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management.
Ensure that all guest facing teams maintain a professional and polished appearance by adhering to the company dress code.
Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team.
Work closely with Finance and Reservations teams.
Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery.
Minimize waste and control resources within the front office department.
Managing the Front Office floats
Ensure, enforce and maintain Health and Safety standards
Minimum of 3 years experience in hotel management or similar leadership role
Previous 5-star hotel experience is a must
Computer skills including proficiency in the use of Protel and MS office
Deep commitment and understanding of the guest experience
Teamwork, cross organisational collaboration and building high performance teams
Between 3 - 5 Years
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