Business Support Specialist- (Dialer)

Job Description Hello Future Business Support Specialist Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen As a Business Support Specialist in FNB Loans, you will be responsible for specialized campaigning, dialer administration and building reports sent to business. Research and development of growth opportunities within existing portfolios to unlocking new revenue opportunities Are You Someone Who Can

• Increased growth and volumes through successfully obtaining business opportunities
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Identification of new lead opportunities within industries not previously pursued to be shared with the industry
• Support with target balancing and structuring by applying own Cash knowledge and understanding the impact of the limit requirements for the client to use our Online solutions
• Comply with governance in terms of legislative and audit requirements
• Manage Online Research as a project within various industry portfolio's with suitable reporting, access to information and monitoring of results and to proactively change of process if the required results are not being achieved
• Update systems with client information e.g. Siebel Pipeline, revenue reporting by inputting and assisting with creation of client presentations and supporting documentation to enable the Banking Specialist
• Identify and define specific tools or processes including standard MIS extracts and industry trends to enable tangible results to be provided to Banking Specialists
• Manage own development to increase own competencies

You Will Be An Ideal Candidate If You Have

• BCom Degree or equivalent
• Excel proficiency
• Unsecured Loans experience
• Debt Review
• Revolving Facility Knowledge
• Experience within the dialer environment
• Coding understanding (advantageous)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are / have

• Adaptable and curious
• Thrive in a collaborative environment
• Conceptual and Big Picture Thinking
• Ethical Judgement
• Strategic Thinking

Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 04/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.