Surveillance Monitorng Officer

Job Purpose

Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Key Performance Areas

Surveillance Monitoring

Monitor all Gaming procedures on the gaming floor against the relevant functions.

Complete target reports / punter scans on all gaming areas as per unit specific schedule

Conduct system checks, alarm conditions and interfaces

Record and report on faulty equipment

Issue and check playing cards, where required and other gaming related equipment as per SOP

Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.

Monitors all non-gaming procedures against the relevant function

Proactively monitor high risk areas and emergency response as per set out procedures

Reviews all video footage and other documentation/ reports relating to incidents, queries and variances

Investigates all variances reported to the Surveillance Department

Reporting & Administration

Reports or escalates findings of the review and investigations

Record and retain evidence to be used for further processes according to standards

Reporting all incidents and significant events to the relevant Stakeholders.

Prioritizes reports according to the severity of the incident.

Captures relevant data on the EOB

Compiles comprehensive reports where required

Education

Grade 12 or equivalent national qualification in gaming operations

Skills and Knowledge

Problem Solving

Collecting Information (listening; asking questions)

Analytical skills

Handling conflict

Checking

Attention to detail

Following Instructions

Emotional resilience

Honesty & Integrity

Ability to deal with highly confidential information