Service Manager – South Africa

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.

• Thriving in a supportive team environment that inspires you to strive for excellence.

• Contributing to a brighter, more sustainable future.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Find out more about us here: Water is our Why: Evolving for Tomorrow

We offer:

• Flexible working hours

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• Car Allowance

Reporting to the General Manager, as the Service Manager South Africa, you will lead our Service Department with a strong focus on customer satisfaction. In this role, you will play a critical part in delivering exceptional service experiences, building lasting relationships with key clients, and ensuring our solutions meet the evolving needs of our customers. This is an onsite role, based out of our offices in Northriding, with up to 30% travel required.

In this role, you will:

• Build and maintain a sustainable Service Department through the implementation of strategic plans

• Execute growth strategies to establish and maintain a sustainable revenue growth trajectory

• Negotiation and implementation of SLA’s

• Negotiation and implementation of pricing updates

• Relationship building with key stakeholders of high-potential commercial accounts

• Create and maintain a strategic plan with continuous assessment of market dynamics and redirection where necessary

• Manage and train service engineers

• Assist in field service activities as required

• Plan staff scheduling

• Manage the service department budgeting and forecasting

• Manage workshop efficiencies and tools

• External and internal customers technical assistance

• Document and process controls

The essential requirements of the job include:

• Demonstrated experience of leading a team

• Proven track record of strategic thinking and implementation

• Proven track record of customer focused operations and deliverables

• Must have valid driver’s license, acceptable driving records

• Knowledge of common business software (MS Office)

• Excellent written and verbal communication skills

• Strong negotiation skills

• A degree or National Diploma in Mechanical and or Electrical Engineering is preferred

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.