Business and Technical Senior Analyst - SEAM

Description

The Role

This role supports the SEAM region (South Africa, Mauritius, and Uganda) and is based in Johannesburg.

As a Business and Technical Senior Analyst, you will lead business analysis, project management, and application support activities within the Operations team. You’ll play a key role in translating business needs into technical solutions, supporting internal applications, and contributing to strategic planning and automation initiatives.

Business Analysis

• Define and document business needs and objectives.
• Translate business requirements into detailed process, technical, and system specifications.
• Conduct gap analysis and recommend solutions to bridge gaps.
• Collaborate with stakeholders to gather and validate requirements.
  
  

Project Management

• Oversee the implementation of new processes and system updates.
• Develop and manage project plans, timelines, and deliverables.
• Coordinate with cross-functional teams to ensure successful project execution.
• Monitor project progress and address any issues or risks.
  
  

Planning and Roadmaps

• Contribute to the development of application roadmaps aligned with business strategy.
• Assist in strategic planning and prioritization of initiatives.
• Ensure alignment of projects with overall business goals.
  
  

Application Management

• Provide support for internal applications, ensuring their performance and availability.
• Assist in the maintenance and enhancement of application integrations.
• Manage system administration tasks and oversight.
• Support automation and AI initiatives.
  
  

Qualifications

The Requirements

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in business analysis or a related role.
• Prior experience in a financial services or regulated environment preferred
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Experience in business analysis and requirements gathering.
• Project management skills with the ability to manage multiple projects.
• Familiarity with application support and integration.
  
  

Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Interview with hiring manager and team
• Stage 3: Offer and onboarding
  
  

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.