Systems/Kerridge Specialist

We are looking for:

To manage, maintain, and optimise the Kerridge ERP system, ensuring smooth day-to-day operations, effective user support, and system integrity. The administrator will act as the primary point of contact for all Kerridge-related issues, updates, and training needs.

Knowledge and abilities:

• Highly Organised: Ability to multitask and prioritize effectively.
• Excellent Communicator: Strong verbal and written communication skills.
• Tech-Savvy: Proficient in Microsoft Office, Google Suite, and other relevant software.
• Problem Solver: Quick thinker who can anticipate needs and provide solutions.
• Professional: Maintains a high level of professionalism and confidentiality.

Key Responsibilities:

• Serve as the main system administrator for the Kerridge ERP system.
• Manage user access, permissions, and profiles within Kerridge.
• Monitor system performance and ensure availability and reliability of the platform.
• Assisting IT with secure backup solutions on a regular basis.
• Identify and resolve system issues and errors in a timely manner.
• Collaborate with department heads to streamline workflows and improve system usage.
• Conducting multiple system maintenance activities for the company on the platform
• Conduct end-user training and provide ongoing support.
• Liaise with Kerridge service providers for updates, upgrades, and technical support.
• Generate and maintain custom reports as required by the business.
• Implement security protocols and maintain audit trails.
• Document system configurations, procedures, and user guides.
• Running promotions
• Keeping products up to date
• Assisting with future system updates and possible integrations
• Ongoing maintenance and monitoring of system integrations
• Logging out-of-scope incidents on the portal, tracking progress, and ensuring resolution

Boxes to tick:

• Matric
• 3+ Years experience in a similar role
• Proven experience with Kerridge (K8 or similar versions).
• Strong understanding of ERP systems and business processes.
• Knowledge of SQL, system reporting tools, and data structures is advantageous