Team Leader: Call Centre

Capitec

Date: 6 hours ago

City: Johannesburg, Gauteng

Contract type: Full time

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

To see what this job is about and complete a short assessment, please cli ck here !
Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment according to approved, up to date, well documented processes and procedures.

Experience

Minimum:

2-3 years Call Centre experience with leadership or oversight experience
2 years Banking experience
Banking products relating to all types of accounts, credit card and electronic banking products.
People management practices and principles
Business acumen
Stakeholder engagement
Banking/ Financial Services landscape and products
Customer service principles and practice
Business communication and presenting of information
Delegation and conflict management

Ideal

Capitec Bank environment and products
Banking and legislative requirements
Computer literacy: Call Centre system & reporting

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

Bachelor's Degree in Commerce or Psychology

Knowledge

Skills

Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Planning, organising and coordination skills
Leadership Skills
Interpersonal & Relationship management Skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Post a CV

See more jobs in Johannesburg, Gauteng