Commercial & Bid Support Coordinator - (Eastwood Nottingham)

Company Description

Harsco Rail operates across the world and has a proven and sustained track record in providing customised, technology-driven rail track solutions.

The company has been pioneering mechanised maintenance for more than 100 years. Today, Harsco is still leading the way with practical, customer-driven solutions that set the standard for insight, innovation and performance - keeping the wheels of commerce driving forward and passengers on the move.

Harsco Rail’s Contract Services provide customers with a high quality service by work crews that know the machines’ operation and maintenance best. With years of experience, Harsco Rail’s Contract Service teams have covered more than 640,000 kilometres of track, consistently achieving industry leading production rates and high quality output. Contract services include providing the maintenance, equipment, and labour to complete the job.

Harsco Rail offers contract services for Rail Grinding and has been grinding rail for over 50 years, covering more than 300,000 km (192,000 miles) in the last 7 years.

Harsco is committed to diversity and inclusivity in the workplace, ensuring equal opportunities for all employees and applicants.

Job Description

To support account and contract management and Bid Management functions across

tender and lifecycle for the company. Deputise for the Commercial Managers in their

absence within the EMEA region and Bid Management.

This Role Covers a Broad Range Of Responsibilities, Including

• Aftermarket Support: Preparing quotes, managing applications, processing invoices, coordinating shipping documents, handling warranty processes, generating reports, and maintaining adherence to internal procedures.
• Tender Support: Coordinating bid data, preparing documents, tracking bid calendars, and updating CRM systems and internal trackers.
  
  

KEY RESULT AREAS

Timely Effective Aftermarket Management Including

• Weekly customer quoting, invoicing and cash receipt
• Accuracy of Quotes and Sales Log
• Compliance with the production of quality estimates
  
  

High-quality Data Reporting And Analysis, Including

• Review of data sources and data extraction
• Maintaining and updating of bid-related documentation
• Timely update of bidding stages in CRM and relevant trackers
• Formatting and structuring of proposal deliverables as requested
  
  

Qualifications

Key Responsibilities

• Implement pre- and post-quote facilitation and reporting processes in line with Harsco standards
• Receive and process customer enquiries, preparing accurate offers and calculations
• Act as a central point of communication and coordination internally and externally
• Manage data and maintain accurate records in ERP and CRM systems
• Support customer relationships and produce documentation for applications and queries
• Attend customer and internal meetings as required, representing the department if the Commercial Manager is unavailable
• Follow processes to effectively manage warranty claims
• Assist with quality audits to ensure compliance within the Commercial Department
• Operate the MRP system to support commercial activities
• Expedite orders, update stakeholders, and ensure timely sales invoicing
• Collaborate with Finance on invoicing, ledger activity, and aged debt reporting
• Support month-end processes and escalate outstanding debts where needed
• Create and manage the monthly Pulse Report for the Finance Manager
• Prepare draft proposals using standard templates and finalise documents after stakeholder input
• Compile deliverables and gather due diligence inputs from internal teams
• Ensure structured document closure and archiving of submitted proposals
• Attend CRM pipeline meetings and maintain accurate bid stage updates
• Maintain internal trackers and records aligned with current opportunities
  
  

What We're Looking For

Qualifications & Experience

• 3–5 years of experience in a commercial or administrative function
• Experience in financial reporting and commercial coordination
• University degree or equivalent industrial training preferred
• Strong communication skills, both written and verbal
• Able to produce structured, professional documentation
• Comfortable analysing data and solving problems independently
  
  

Technical Skills

• Proficient in Microsoft Office, especially Excel (including Pivot Tables and formulas)
• Confident using ERP systems and web-based CRM tools
• Familiarity with document formatting and reporting templates
• Experience managing structured trackers and internal databases
• German language skills are a plus but not essential
  
  

Personal Attributes

• Strong influencing and negotiation skills
• Able to build and maintain effective working relationships
• Self-motivated and able to work independently
• Excellent attention to detail and organisational skills
• Comfortable managing multiple tasks and prioritising effectively
• Deadline-driven and results-focused
• Customer-centric with a proactive mindset
• Team player with a structured and methodical approach
  
  

Additional Information

Health, Safety & Environmental Responsibilities

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions at work.
• Contribute to the delivery of company occupational health and welfare, safety and environmental improvement plans.
• Only undertake work for which you have been trained and (if required) certified competent.
• To comply with Risk Assessments, method statements and safe systems of work.
• Maintain and utilise all PPE provided by the employer.
• Co-operate with your employer on health, safety and environment.
• Make safe any unsafe conditions where practical and challenge unsafe work practices.
• Inform your line manager, supervisor or health and safety representative of any unsafe occurrences
• Report all, and assist with investigating relevant accidents, incidents and near misses
• Additional responsibilities as identified for Managers in PRO/S/G/015