Supply Chain Customer Care Planner

Job Description

Nandos Group is looking for a Supply Chain Customer Care Planner who will be responsible for managing and coordinating all aspects of the export process to ensure the timely and efficient delivery of goods to international customers. This role involves liaising with various stakeholders, ensuring compliance with export regulations, and maintaining high levels of customer satisfaction. This role ensures our finished product is exported in full on appropriate timelines to meet customer PO’s.

Minimum Requirements

Education :

• Degree or equivalent NQF level 7 qualification in Supply Chain/Logistics/Finance or relevant field

Experience:

• 3-5 years’ experience in and export Logistics environment and Stakeholder Management
• Dynamix 365 experience
• FMCG experience

Duties and Responsibilities

• Plan and optimize loads in accordance with delivery dates, filling rates, and customer requirements.
• Organize transportation (chartering & slot booking) according to needs.
• Monitor the execution of deliveries to ensure compliance with delivery timescales.
• Proactively alert relevant partners in case of any event, delay, or failure regarding service commitment and engage in the search for solutions.
• Ensure the availability and compliance of all transport, billing, and customs documents.
• Prepare and manage all export documentation such as shipping instructions, commercial invoices, packing lists, and certificates of origin.
• Navigate customs regulations and duties, and prepare necessary paperwork.
• Develop and maintain relationships through frequent communication, across all levels with key Suppliers, Casas and international markets in order to support the smooth provision of Logistics services across the organisation
• Control the flow of communication, including new products, specials, general supply chain activity, etc. to all markets
• Communicate with customers about the shipping process and any potential disruptions or issues.
• Resolve any issues that may arise during the shipping process.
• Monitor and manage costs associated with the export process to maintain profitability.
• Contribute to continuous improvement to enhance work methods, results, and customer satisfaction.
• Deal with 3PL to ensure all orders are delivered as per the metrics
• Weekly submission of shipment trackers
• Weekly update of Cargoes Flow