Property Manager

About Us

At Totalstay, we’re not just managing properties; we’re setting trends in the hospitality industry! Celebrating a decade of excellence with Totalstay, we’ve redefined the guest experience and positioned ourselves at the forefront of the aparthotel sector. As our CEO passionately states, “We’re not here to follow trends; we’re here to set them.”

The Property Manager is responsible for the day-to-day operations of the aparthotel, ensuring high levels of guest satisfaction, operational efficiency, and compliance with both the Body Corporate for front desk operations and the Hotel for the self-catering apartments. This role includes overseeing front desk operations, housekeeping, stock control and compliance with company procedures, while also reporting to senior management at the head office regarding performance, guest experience, and process improvements.

What You’ll Do

• Leadership & People Management
• Oversee the Front Desk, Housekeeping, Maintenance, and Night Audit teams
• Create and manage rosters to maximise productivity
• Maintain high service and appearance standards across all departments
• Conduct regular team meetings, briefings, and debriefings
• Lead staff performance management, appraisals, and HR matters in collaboration with HQ
• Guest Experience & Quality Assurance
• Act as the go-to person for guest concerns, queries, and service recovery
• Proactively manage guest feedback, surveys, and online reviews
• Conduct regular apartment inspections for cleanliness and maintenance
• Drive guest engagement initiatives that enhance the Totalstay experience
• Front Desk Operations & Reservation Oversight
• Ensure all front desk activity meets both internal policy and Body Corporate SLA requirements
• Oversee guest check-ins/outs, booking extensions, and on-site reservations via Clock PMS
• Train and guide front desk staff on service, communication, and compliance standards
• Manage deposit processes, security, and access control
• Housekeeping & Inventory Management
• Coordinate with the Housekeeping Manager to monitor and replenish stock
• Roll out inventory management tools and improve control measures
• Oversee service quality, deep cleans, linen management, and outsourced laundry vendors
• Maintenance Oversight
• Manage daily maintenance requests, preventative upkeep, and inspections
• Liaise with the Maintenance Team and contractors for quick issue resolution
• Ensure health, safety, and building standards are always upheld
• Night Operations & Security Management
• Ensure smooth overnight operations, security protocol compliance, and guest safety
• Serve as the point of contact for night incidents or escalations
• Compliance & Reporting
• Ensure adherence to all Body Corporate and company policies
• Attend weekly management meetings at the Head Office
• Deliver operational performance reports, stock insights, maintenance updates, and process improvement feedback
• Operational Budget Management
• Take ownership of the aparthotel’s monthly operational (Opex) budget
• Track and manage day-to-day operating expenses in line with company guidelines
• Support the Head Office with monthly reconciliation and variance reporting
• Work proactively with suppliers and vendors to ensure cost-efficiency without compromising quality
• Identify opportunities for cost savings and process optimisation
  
  

What We’re Looking For

• Previous hotel or aparthotel experience, with strong knowledge of Cape Town
• A positive and professional demeanour, even under pressure
• Excellent leadership, team motivation, and interpersonal skills
• Strong time management and organisational ability
• Exceptional communication – written, verbal, and digital
• A collaborative, self-driven mindset with problem-solving flair
• Competence with Google Workspace and PMS systems (Clock experience advantageous)
• Solid understanding of Opex budgeting and cost controls
• Willingness to work rotational shifts, including weekends and public holidays
  
  

WHY JOIN US?

When you join Totalstay, you’re stepping into a world where your ideas matter! We offer:

• A competitive salary package tailored to your experience and expertise.
• A dynamic workplace where your contributions drive real change.
• Opportunities to unlock your potential for career advancement.
• Vibrant and inclusive company culture, prioritising the well-being of every team member.
• Enjoy perks like “Friends & Family” nightly rates at all Totalstay properties, wellness initiatives and our very own reward and recognition programme.
• Thrive in an environment that values innovation, collaboration, and personal growth.
• Join a supportive team committed to your success, professionally and personally.
• Be part of a company that celebrates diversity and empowers its employees to reach new heights.
  
  

ONE LAST POINT

We do everything we can to process applications as quickly as possible and respond individually, but it's not always possible, considering the number of applicants received daily across various vacancies. While we understand answering pre-screening questions may be tedious, it also helps to ensure your application stands out. If you do not receive a response from us within 3-4 weeks of applying, please consider your application unsuccessful.