Players Club Representative FT

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Players Club Representative FT

Summary

Title: Players Club Representative FT ID: 3480 Location: Table Mountain Casino Resort Department: Guest Loyalty

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Description

Description:

Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club. Assist, inform, enroll and maintain customer database with utilization of the Player’s Club Tracking System.

Position Type

Full Time

Responsibilities

• Effectively and accurately uses Patron Management software as it pertains to enrolling new members and daily operation of the Player’s Club; promotes The Club membership.
• Welcome and offer assistance to every guest at assigned and designated locations.
• Greets buses that arrive on property by going on bus and providing appropriate and accurate explanation of The Club as well as giving guests any necessary Bus information/packages.
• Identify and establish prospective players club members and thoroughly explain the benefits of membership in The Club.
• Issues complimentary services and assist with redemption transactions according to the guidelines set forth in the Casino wide matrix.
• Participate in promotions, events and sponsorships as needed.
• Must be aware and have a thorough understanding of all Casino promotions, giveaways, events and general casino information.
• Perform other duties as assigned.
  
  

Requirements:

• High school diploma or equivalent is required, unless otherwise waived by the Director of Human Resources.
• Six (6) months of one-on-one customer service experience utilizing excellent communication and interpersonal skills is desired.
• Bilingual in English/Spanish or English/Asian languages is a plus.
  
  

Must be able to work Nights, Weekends, and Holidays

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