Credit Manager: Business Bank Collections CAF & AVMS

Empowering Africa’s tomorrow, together…one story at a time With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group Job Summary To support the team leader in containing arrears to a maximum level as contracted annually by visiting high risk accounts as identified and collating information, analysing and submitting recommendations.
Support the team leader in maintaining provisions within the budgeted target by acting timeously in the case of repossessions or restructuring accounts or where possible negotiating and regularizing additional suitable security Job Description Portfolio Management

• Achieve net cure rate of 110% per month in number and value (Excluding transfers to Asset Recovery Unit).
• Arrear construct, consists of various targeted arrear percentages per risk category i.e. 1 payment arrears, 2 payment and 3 plus month buckets over the whole CAF book
• Achieve overall CAF team impairment as it may be amended from time to time
• Achieve a net reduction in arrears of 10% per month in number and value.
• Ensure all accounts are timeously and effectively actioned within the current month (1payment/30dpd).
• Contact customer within 5 (five) days of account appearing in your work queue
• Action accounts subject to Business Rescue, when requested to by attending meetings, voting if agreeable to strategy adopted by bank and doing call reports
• Achieve Team Collection targets.
• Visit high value clients experiencing financial strain and investigate workouts.
• During client visits walk the assets and do call reports based on discussions held with customer.
• Send RMO (Risk Mitigation Officer) to visit customer only if that client is outside your jurisdiction and costs to visit not justifiable by exposure, alternatively make any effort to visit the customer.
• Ensure contracts are cancelled where risk is eminent and/or when requested to do so by Team Leader or the High Exposure Committee.
• Exercise leadership role and assist the Early-Stage Collector assigned to your Region
• Put measures in place to improve the cure rate, reduce rolls and limit transfers to the Asset Recovery Unit.
• Work with front end to remedy the causes of technical arrears.
• Achieve overall CAF team impairment target of R130M (R10.83M per month) and/or as it may be amended from time to time.

Transfer to Asset Recovery Unit (ARU):

• Legal files to contain all relevant information.
• Complete WOR process upon hand over to ARU including loading of valuation, Suspending Interest, cancellation of debit orders and changing segment to Loss.

Mandates:

• Adhere to Admin Mandate Policy
• No accounts to appear in 3 plus payment arrear bucket unless signed off by Team Leader
• Read and understand the CAF procedure manual

Staff Issues

• Statutory training to be done timeously
• All forms of leave availed of to be captured on ESS
• Complete monthly gift and gratuity register
• Submit log sheets in support of Travel Claims
• No past due audit items
• 100% satisfactory internal audits
• Adhere to Admin Mandate Policy
• Adhere to Restructure Mandate Policy

People Management:

• PD process to be followed [Health checks; PD discussions; Talent management; Performance Management.
• Coaching on strategy and sampled accounts.
• Leave programs to be put in place.

Processes/Procedures:

• Expired deals listings to be actioned on a monthly basis
• Default queues to be actioned
• No accounts to appear in the no work queues
• Actively manage milling accounts with a view to curing
• Actively identify and action accounts for restructure
• Notes on OCS to be comprehensive and clear in terms of reason for default, strategy and current status
• Call reports to be retained for all visitations.
• Minimum of 6 (six) visits per month to high value customers and walk the assets of doubtful customers.
• AIRB Capturing to be done for all clients 3 payments or more in arrears and R7.5M TGE and greater.

Reporting and Meetings

• Attend weekly meetings with Team leader.
• Attend weekly staff meeting.
• Bi- Monthly reporting in terms of top 20 arrear exposures.
• Monthly reporting of 3 plus payment arrear accounts.
• Monthly reporting to Regional Managers in respect of arrears position and trends.
• Monthly reporting to Regional Managers in respect of impairments per Region.
• Monthly DCFC to be completed signed and handed to the Portfolio Office.

Education and Experience Required

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce and Management Studies.
• Minimum of 4 years credit manager with collections experience.
• Credit granting experience.
• At least 5 years’ experience in banking or other financial services.

Knowledge & Skills: (Maximum of 6)

• Risk assessment skills
• Communication Skills
• PC Literate
• Relationship Management
• Negotiating and Influencing
• Analytical Skills
• Risk Management required

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required) Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised