Regional Credit Manager at Famous Brands

Introduction

Regional Credit Manager is responsible for overseeing the debtor's function by managing a team that handles collections, account reconciliation, and credit control. The role ensures timely recovery of outstanding debts, maintenance of accurate records, and strong internal controls. The ideal candidate has a firm understanding of credit risk, strong leadership qualities, and a passion for maintaining excellent customer and stakeholder relationships

Duties & Responsibilities

Team Supervision & Leadership

• Lead, supervise and support the daily operations of the debtor's team.
• Set clear goals and expectations and monitor team performance against KPIs.
• Provide coaching, training, and development to team members to ensure continuous improvement.
• Conduct regular performance reviews and manage team workflows effectively.
  
  

Accounts Receivable Management

• Monitor and manage the accounts receivable ledger to ensure timely collection of outstanding amounts.
• Ensure all debtor accounts are accurately maintained, reconciled, and up to date.
• Authorise credit limits and payment terms in line with company policy
• Processing of customer invoices, credit notes, and account allocations.
  
  

Credit Control & Risk Management

• Implement and enforce the company's credit policies and procedures.
• Assess and manage credit risk for new and existing customers in collaboration with the Group Credit Manager.
  
  

Reporting & Compliance

• Prepare and review regular reports on accounts receivable status, aging analysis, and collections performance.
• Support month-end and year-end closing processes with accurate debtor-related data.
• Ensure compliance with internal controls, audit requirements, and financial regulations.
  
  

Identify inefficiencies and recommend process improvements

• Liaise with the legal department on overdue or disputed accounts.
• Minimise bad debts through proactive account management and early risk identification.
  
  

Customer Relationship Management

• Serve as a point of escalation for complex queries or disputes.
• Maintain positive relationships with key customers, franchise partners, and internal stakeholders.
• Ensure high standards of customer service and professionalism in all debtor interactions.
  
  

Desired Experience & Qualification

Formal Education

• Matric (Grade 12) .
  
  

Diploma or Degree in Accounting, Finance, or a related field is advantageous

Experience

Minimum of 5 years' experience in debtors/credit control, with at least 2 years in a supervisory or team leader role.