Fraud Head

Job Description Provide strategic direction to the Fraud function. Manage the fraud team by providing guidance and support in the delivery of fraud initiatives across the fraud value chain Hello, Future Fraud Head Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change Are you someone who can:

• Lead and execute the fraud strategy across Invest and Broader Africa markets in alignment with the Group’s risk appetite and governance framework.
• Establish and monitor fraud loss thresholds and product-specific tolerances; ensure appropriate control measures are embedded and enforced.
• Develop annual fraud risk objectives, ensure fraud risk indicators and trend analytics are actively used to drive data-informed strategies.
• Manage operational budgets across fraud units, balancing cost efficiency with effectiveness of interventions.
• Champion a customer-first approach, ensuring fraud-related interactions are handled with urgency, innovation and care.
• Oversee the resolution of escalated fraud-related complaints and proactively identify emerging customer experience concerns.
• Build and sustain robust partnerships with regulators, industry peers, and law enforcement bodies to enhance fraud response capabilities.
• Contribute to industry forums and internal specialist practice groups to disseminate insights, intelligence, and best practice.
• Drive enterprise-wide fraud monitoring, detection and response strategies using technology, analytics, and collaboration across teams.
• Ensure continuity and availability of critical fraud detection systems and tools, including the development of adaptable rulesets and controls.
• Coordinate root cause analysis of fraud events and oversee systemic recommendations that support regulatory compliance and future mitigation.
• Integrate fraud intelligence into broader risk management and control practices, enhancing the organization’s fraud resilience.
• Lead incident response protocols including decisions on arrests and court representation, maintaining integrity and reputation of the Bank.
• Provide thought leadership and mentorship across the fraud teams, actively developing skills and fostering cross-functional collaboration.
• Deliver high-quality reporting to executive stakeholders, summarizing fraud trends, emerging risks, and mitigation outcomes.

You will be an ideal candidate if you have:

• Bachelor’s degree in Risk Management, Forensics, Finance, Law, or related field (Master’s degree advantageous).
• 10+ years’ experience in fraud risk management, with at least 5 in a senior/executive leadership role.
• Proven knowledge of African banking markets and regulatory environments.
• Demonstrated experience in designing and implementing fraud strategies across diverse geographies and product portfolios.
• Strong familiarity with digital banking threats, fraud detection systems, and emerging risk technologies.
• Legal knowledge in prosecution processes and evidence handling is advantageous.

Skills and Competencies

• Strategic thinking with deep analytical capability and solution orientation.
• Strong leadership and team development abilities.
• Resilience and agility in crisis or incident response situations.
• Effective communication with internal stakeholders and external enforcement partners.
• Excellent report writing, insight extraction, and presentation skills.
• Deep knowledge of regulatory standards and industry fraud frameworks.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now! #POST #FNB #LI-SY1 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 04/07/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.