Nobu Captain

( 16496 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary

To organise and orchestrate the opening, operation and closing of the dining room and to ensure guest fulfilment and satisfaction at all times.

Key Duties and Responsibilities

• Look after his/ her assigned guests in all aspects by being present and aware of their needs, ensuring 100% guest satisfaction.
• Greet guests pleasantly and efficiently.
• Order and distribute supplies
• Collection and distribution of cash tips weekly.
• Administer rota and floor plan for each service daily.
• Involvement of the progression of new staff through onsite training and scheduling with the training department.
• Perform evaluations of each staff member on a continuous basis to ensure Nobu standards are maintained.
• Weekly meetings to discuss goals of each staff member
• Enforcing the rules and regulations for Nobu Cape Town
• Conduct the pre-meal meeting briefing.
• Constantly enforce service standards of Nobu and One&Only Cape Town.
• Being aware of the development/ growth of each staff member
• Monitor and update the Captain’s daily journal.
• Listen to complaints and respond according to the standards set out by the O&OCT.
• Supporting, recognising, encouraging and bringing out the best qualities in your employees
• Lead by example.
• Ensuring the restaurant is set up according to SOP for Lunch/Dinner service.
• Ensure all duties have been completed prior to letting staff depart the building according to closing procedure SOP.
• Ensure all micro bills are accounted for from each server.
• Complete daily cash up ensuring all cash handling procedures are followed.
• Ensure menus and wine lists are printed and well maintained.
• Ensure all glassware, crockery and cutlery is at par level.
• Pay attention to the accounts and communicating with the accounts department
• Prepare for the weekly Captains meeting.
• Adhere to standards and rules of Nobu Ltd.
• Enforcing the relevance of the Omakase. Product knowledge is one of the key reasons for our success.
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.