Customer Support Agent

Job Advert Summary

The Customer Support Agent will form part of the Applications Department and will be responsible for assisting customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and the ability to manage tasks efficiently in a fast-paced environment.

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.

Minimum Requirements

• Matric (Grade 12)
• Computer literate (MS Office Suite, particularly Excel)
• Fluent in English and at least one other South African language

Duties and Responsibilities

• Assist customers throughout the application process via phone, email, or digital platforms
• Review and verify application documents for accuracy and completeness
• Guide customers on any missing or incorrect information to ensure swift finalization
• Capture, update, and maintain customer information on internal systems
• Provide timely feedback to customers regarding the status of their applications
• Escalate any technical or complex queries to the relevant department
• Collaborate with team members to meet daily application targets
• Ensure compliance with internal procedures and data privacy standards
• Strong written and verbal communication skills
• Ability to work well under pressure
• Capable of working independently and as part of a team
• Reliable transport to ensure punctuality